Field Service Engineer - Hourly

Muskegon, MI, US • Posted 22 days ago • Updated 1 hour ago
Full Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Field Service
  • Debugging
  • Auditing
  • Phone Support
  • Sales
  • Marketing
  • Research and Development
  • Sales Management
  • Training
  • Microsoft Windows
  • Internet
  • IBM Notes
  • Electrical Engineering
  • Computer Networking
  • Management
  • Customer Relationship Management (CRM)
  • Expense Management
  • Conflict Resolution
  • Problem Solving
  • Electronics

Summary

Job Summary:

Performs surveys, installation and service of Brunswick Capital products. Conducts training and support of bowling center personnel in operation and maintenance of Brunswick Capital products.

Duties and Responsibilities:

(% increments must be no less than 5%)

% of Time Spent

Primary Duties & Responsibilities

60%

Perform installation start-up and debugging of electronic scoring equipment. Performs computer network audits.

10%

Performs surveys and briefs customers on responsibilities of both parties for upcoming installation.

10%

Performs service calls and phone support for equipment issues both in and out of warranty.

10%

Provides training to center personnel on maintenance of electronic scoring equipment.

10%

Communicate customer's expectations, understandings and product needs along with acceptance and interpretations of sales programs, products, service and training offerings as a direct liaison to Marketing, R&D, Sales Management, Service & Training.

Minimum Position Qualifications:
Experience & Requirements

Computer Skills:Working knowledge of various software programs such as MS Windows, MS Office products, internet usage and Lotus Notes.

Electrical/Electronic Knowledge:Working knowledge of principles of electrical and electronic basics and theories, working knowledge and troubleshooting basics of board replacement level. Working knowledge of computer network architecture and troubleshooting.

General Knowledge: Bowling formats, bowling center operation and management, customer relations, support procedures, Time/expense management, telephone skills, effective problem solving

Education Level

Associate's degree in Electronics or the equivalent in an Electronics Trade School. Experience in servicing and installing electronic equipment is a plus.

Travel

Travel will be 100% of the time to customer locations across US & Canada, infrequent international locations also.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: RTL603109
  • Position Id: ff2380ff268fe706f2183130ff8791b
  • Posted 22 days ago
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