Senior Technical Analyst - Order Management

Job#: 3040106

Job Description:
Senior Technical Analyst - Order Management

Location: Remote

Role Overview

This is a techno-functional role for a Technical Analyst with experience in order-to-cash or order management systems. The position acts as a liaison between business stakeholders and IT, focusing on system support and data integrity. The role requires an understanding of systems and data to support internal stakeholders across North America. This is a technical analyst position, not a development role, and does not involve coding.

Key Responsibilities

• Provide support for software-as-a-service (SaaS) and enterprise-wide applications.
• Act as a liaison between business units and IT to translate requirements and ensure system alignment.
• Utilize SQL to read and run queries for data analysis, validation, and troubleshooting.
• Perform data analysis related to customer and product information within the order management system.
• Conduct system monitoring and troubleshooting to ensure applications run efficiently with minimal downtime.
• Perform configuration, setup, and updates of applications.
• Define governance standards and processes for data input and structures.
• Support internal stakeholders including warehouse, manufacturing, customer service, accounting, and product planning.

Required Qualifications

Education: A Bachelor's degree in Computer Science or Information Technology is required. In lieu of a degree, a minimum of seven years of experience in enterprise-wide software support will be considered.

Experience: A minimum of four years of experience in enterprise-wide software support is required. Candidates must have a background that includes both IT and operations experience. Experience should include a focus on order-to-cash or order management processes.

Technical Skills: Proficiency in reading and running SQL queries is required. Experience with data analysis, system monitoring, and troubleshooting is necessary. Knowledge of software development methodologies, SaaS platforms, and database management is also required.

Preferred Qualifications

• Experience with order management platforms.
• Exposure to Oracle or Apex environments.
• Certifications in ITIL, Microsoft, and/or Oracle.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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