IT Support Engineer

IT Support Engineer

Fulltime

Casa Grande, AZ (on-site)

IMMEDIATE NEW JOB OPENING for an IT Support Engineer to join our client’s team and work on-site at their Casa Grande, AZ. office.  The IT Support Engineer will be a junior to mid-level (Field) IT Support Engineer.  This role will support the local branch office and corporate office as well as manufacturing plants; there will be some minimal travel locally.  Candidate should also be willing to travel occasionally (1-3 trips per year) to support other locations and train at the corporate headquarters.

The day-to-day responsibilities include maintaining ticketing queue, applications support, basic networking, and troubleshooting/configuration of end point devices throughout the facility. This person will also assist other team members (located at other facilities around the country) in the process of troubleshooting system-wide issues, along with execution of companywide technical initiatives. Prior involvement with backup and recovery efforts, provisioning and or deployment of new technologies is a plus.   

RESPONSIBILITIES:

·         Proactively monitor network infrastructure and respond rapidly to issues

·         Serve as primary contact for local pc, server, and network technologies

·         Configure and deploy workstations, servers, and network hardware

·         Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects

·         Update progress and resolution for reported issues within ticketing system

·         Create and update technical and end user training materials

·         Provide high quality support to end users

REQUIREMENTS:

·         Self-motivated, energetic, organized, and customer service focused

·         Communicate effectively to end user and other IT team members

·         Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best-practices

·         Proven record of supporting and provisioning technical solutions

·         Possess a drive to learn and teach

·         Possess effective troubleshooting skills, be methodical and detail oriented

·         Possess desktop and desktop peripheral troubleshooting skills and techniques needed to solve complex issues (printing, applications, networking)

·         Technical knowledge of cabling installation and troubleshooting

·         Candidate must be able to carry out physical requirements of the job including the racking (lifting) of equipment, along with the traversal of ladder and elevated environments.

PREFERENCES (familiarity with):

·         Fresh Service – Helpdesk software

·         Smart devices –iPhone /iPad/ Android

·         Printer/Print server support

·         Microsoft Cloud Technology – Intune, Azure AD, O365

·         Computer – Lenovo ThinkPad / HP

·         Messaging – Microsoft Exchange

·         Collaboration – Microsoft SharePoint and Teams

·         Backup and recovery software – Acronis and Avamar

·         Switches and routers – Cisco and Brocade

**To view all of our open positions, please visit our Alleare Consulting website.