Foundry Support Engineer /W2

Job Title:- Foundry Support Engineer

100% Remote

Contract Duration: 12+ months

w2

****** They want to see someone who has experience with Foundry / Apollo or Gotham ******

. I will send without this experience if they have strong experience below.

Candidates must have strong experience reading and writing code (experience any of the following languages is ideal: Pyton, SQL, Java, TypeScript/JavaScript). Must have strong communication skills and be able to be in a client facing role.

As Foundry Support Engineers, our mission is to harness our technical expertise and problem-solving prowess to empower users across the spectrum of Palantir's Foundry clientele. Our goal is to facilitate seamless integration of data, enabling applications that drive superior decision-making within organizations. In this role, you will act as a champion for customer success, working closely with product engineers, implementation teams, and fellow support engineers to ensure user issues are addressed promptly and effectively. You will leverage your problem-solving skills to tackle unique challenges within a complex, ever-evolving software ecosystem, moving beyond mere replication of existing solutions. A critical aspect of your role involves not just resolving user queries but also distilling observed trends into actionable feature requests. This collaborative effort with Palantir engineers plays a pivotal role in steering the continuous evolution of the Palantir platform.

Core Responsibilities

Serve as a technical liaison for Data Engineers utilizing Foundry, providing first-line support and guidance.

Cultivate an in-depth understanding of Foundry applications, leveraging this knowledge to efficiently and satisfactorily address user inquiries.

Work in tandem with product engineers to pinpoint, diagnose, and resolve bugs reported by users, enhancing overall platform stability and performance.

Spearhead various support initiatives aimed at amplifying the global support framework for Foundry users, focusing on scalability and efficiency.

Contribute to the enrichment of core documentation, filling in gaps and clarifying complex concepts where needed.

What We Value

Experience with analytical software platforms and large-scale data utilization for solving valuable business problems across any industry or domain.

Familiarity with advanced data analysis and engineering techniques, enabling users to fully leverage the platform's capabilities.

Knowledge of development standard practices, including efficient code management strategies such as branching and testing.

Demonstrated passion for customer support and empowerment, with a primary focus on addressing customer support tickets.

Prior experience in customer support roles, preferably involving complex software platforms, is highly desirable.

Adaptability in a fast-paced setting, with a product and support landscape that is constantly evolving.

A self-starter mentality, capable of independent operation and decision-making with minimal oversight.

Strong organizational acumen and meticulous attention to detail, supported by effective prioritization and task management strategies. Experience in streamlining and enhancing support processes is a plus.

Proven ability to apply analytical software solutions across large-scale data sets to solve significant business challenges in various domains.

A commitment to continuous learning and growth, with a readiness to rapidly acclimate to Palantir Foundry and project-specific workflows.

Comfort in navigating and contributing to a dynamic work environment with shifting objectives and iterative user engagement.

What We Require

Background in Computer Science, Engineering, Information Systems, or other technical field.

Proficiency in Python and Pyspark is essential, with additional skills in SQL, Java, TypeScript/JavaScript viewed favorably.

A good grasp of APIs, RESTful services, and development best practices, including code branching and testing.

Exceptional English writing and communication skills, capable of engaging effectively with customers on intricate and sensitive issues.