Required Qualifications
8+ years of experience in business operations, enterprise services, commercial operations, or related functions.
Strong experience with RFP/RFQ management, enterprise quoting, pricing, and contract administration.
Hands-on experience with Quote-to-Cash and contract lifecycle processes.
Experience supporting large enterprise or Fortune 500 customers.
Strong understanding of reverse logistics, asset management, or supply-chain operations.
Experience working with cross-functional and global teams.
Strong analytical, problem-solving, and communication skills.
Demonstrated ability to manage high-volume operational activities while maintaining accuracy.
Experience with ERP/CRM systems and business applications such as Oracle EBS, ERP/SCM, CX, Cloud Fusion, Siebel, SAP, or similar platforms.
Preferred Qualifications
Experience in technology, enterprise hardware/services, or IT services organizations.
Experience managing multi-year customer programs and service contracts.
Experience with reverse logistics and contractual asset recovery.
Experience supporting complex multi-vendor enterprise engagements.
Experience with process transformation, system implementations, and organizational integrations.
Key Performance Areas
Revenue growth and revenue recovery
Quote and RFP/RFQ accuracy
Contract compliance
Asset-return compliance
Customer retention and satisfaction
Operational efficiency
SLA adherence
Invoice accuracy and collections support
KPI reporting and forecasting
Process standardization and transformation
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