IT Support Technician II

Englewood, CO, US • Posted 30+ days ago • Updated 8 hours ago

Contract Independent

On-site

USD $31.00 - 33.00 per hour

Judge Group, Inc.

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Job Details

Skills

Remote Support
Software Troubleshooting
Repair
Break/Fix
Preventive Maintenance
Audiovisual
FOCUS
Management
Service Desk
Issue Tracking
Documentation
System Documentation
Customer Service
Communication
Printers
Computer Networking
Software Installation
Computer Hardware
Collaboration
Technical Support
Higher Education
Security Clearance
Privacy
Marketing

Summary

Location: Englewood, CO
Salary: $31.00 USD Hourly - $33.00 USD Hourly
Description:
Title: IT Support Technician II

Location: Englewood, CO (Onsite)
Duration: 7 Months (Temp to Hire)
Hours: 40 hours/week | 8 hours/day
Max Pay Rate: $33/hr

About the Role

The IT Support Technician II will provide onsite desktop support, hardware/software troubleshooting, and end-user assistance.

Key Responsibilities

Perform setup, configuration, troubleshooting, repair, and break/fix for computers, peripherals, and related IT equipment.
Execute moves/adds/changes and assist with integration of new and existing technologies.
Provide basic network support to ensure connectivity for desktops and networked devices.
Perform preventative maintenance on IT hardware and audio-visual conferencing systems.
Deliver exceptional customer service with a strong focus on end-user satisfaction.
Manage and resolve IT incidents and service requests; escalate to upper-tier IT teams as needed.
Track, update, prioritize, and close tickets using the IT Service Desk ticketing system.
Support IT department policies, procedures, and documentation efforts.
Assist in creating and maintaining site-specific IT systems documentation.

Required Skills & Qualifications

Strong customer service mindset with a drive for quality results.
Excellent written and verbal communication abilities.
Ability to understand business/user needs and translate them into technical solutions.
Basic knowledge of:

Computer hardware
Printers & peripherals
Networking fundamentals
Drivers & OS-level troubleshooting
Software installation & support

Strong troubleshooting skills across common hardware/software environments.
Team-oriented with the ability to collaborate and share knowledge.

Education & Experience

Associate's Degree in a related field and 2+ years of relevant IT support experience.
OR equivalent relevant experience in lieu of degree.
Higher education may substitute for experience where applicable.

Additional Details

Must be onsite in Englewood, CO - no remote option.
No security clearance required.

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxjudgpa
Position Id: 1116259
Posted 30+ days ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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