Apply Now

Technical Support Analyst II

Carnot-Moon, PA, US • Posted 10 hours ago • Updated 10 hours ago

Contract Independent

On-site

USD $22.00 - 22.15 per hour

Judge Group, Inc.

Fitment

Dice Job Match Score™

🤯 Applying directly to the forehead...

Job Details

Skills

Technical Support
Network
Operating Systems
Computer Hardware
Communication
ServiceNow
Issue Tracking
Messaging
Microsoft
Recovery
IT Service Management
Privacy
Marketing

Summary

Location: Carnot-Moon, PA
Salary: $22.00 USD Hourly - $22.15 USD Hourly
Description:
Technical Support Analyst II

Assignment Details : Pay Rate: $22.15
Work Location : Moon Township, PA 15108

Role Overview

The Technical Support Analyst II is a customer-centric role responsible for providing technical support to the end-user community and associated enterprise applications, network connectivity, desktop infrastructure (both physical and virtual), operating systems, software, hardware, and peripherals.
Key Responsibilities

Provide technical support to end users across enterprise applications, network connectivity, desktop infrastructure (physical and virtual), operating systems, software, hardware, and peripherals.
Handle multiple communication channels for support requests, including:
- Incoming calls
- Tickets within the ServiceNow ticketing system
- Instant messaging
- Email (Microsoft & Google)
Record and resolve reported incidents, service requests, and access requests within agreed service levels.
Investigate and respond to all support requests by following documented processes and procedures.
Restore or fulfill IT services for end users in the most efficient manner available.
May include after-hours support.

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxjudgpa
Position Id: 1130899
Posted 10 hours ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

Go to company profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

IT Service Engineer

Twinsburg, Ohio

•

Today

Location: Twinsburg, OH Salary: $65,000.00 USD Annually - $95,000.00 USD Annually Description: IT Systems Engineer (Onsite) Twinsburg, OH Onsite | Full-Time Salary: Up to $100,000 About the Role The IT Systems Engineer will support the IT Manager and key business leaders in a growing, fast-paced environment. This role requires a proactive, hands-on approach to IT infrastructure and systems management, supporting a leadership team that is new to Crane. You will be responsible for the cor

Contract

USD 65,000.00 - 95,000.00 per year

ServiceNow Principal Architect: III (Senior)

Columbus, Ohio

•

Today

Location: Columbus, OH Salary: $60.00 USD Hourly - $65.00 USD Hourly Description: Duties and Responsibilities: Understand, advocate and augment the principles of information technology strategies.Analyze enterprise business drivers to determine corresponding change requirements.Analyze the IT environment to detect critical deficiencies and recommend solutions for improvement.Analyze technology industry and market trends, and determine their potential impact on the enterprise."Sell" the archi

Contract

USD 60.00 - 65.00 per hour

Nexthink Engineer

Worthington, Ohio

•

Today

Location: Worthington, OH Salary: $100,000.00 USD Annually - $150,000.00 USD Annually Description: Our client is currently seeking a Nexthink Engineer Title: Nexthink Engineer Location: Columbus, OH (Hybrid) Job Type: Full Time Job Responsibilities: Install, configure, and maintain the Nexthink platform across enterprise environments. Manage Nexthink Collector packaging and agent rollouts. Set up integrations with enterprise systems such as AD, SSO, Jira/ServiceNow, chatbots, monitoring

Full-time

USD 100,000.00 - 150,000.00 per year

Senior ServiceNow Developer

Warrenton, Virginia

•

Today

Location: Warrenton, VA Salary: $160,000.00 USD Annually - $220,000.00 USD Annually Description: Title: Senior ServiceNow Developer Location: Warrenton, VA Full Time Job: Yes Onsite: Yes Salary: 160,000--220,000 Contact : Brian Merin; ; ++ MUST HAVE TS clearance, and recent SCI as part of their top secret clearance as well++ PURPOSE: To architect, develop, implement, integrate, manage, and administer ServiceNow solutions for large enterprise customers in the role of a Senior Developer.

Full-time

USD 160,000.00 - 220,000.00 per year

Search all similar jobs