Location: Chandler, AZ
Salary: $61.00 USD Hourly - $66.00 USD Hourly
Description: Senior Specialty Systems Operations Engineer (Mainframe Support)We are not accepting C2C or 1099 arrangements.Location: Chandler, AZ (Preferred) | Des Moines, IA
Work Schedule: Flexible 8-hour shift between 6:00 AM - 6:00 PM PST
Employment Type: Contract (Potential for Conversion; No Sponsorship Available)
About the RoleWe are seeking experienced
Senior Specialty Systems Operations Engineers to join a critical
Mainframe Production Support team. This team supports high-impact applications in a specialized, large-scale enterprise environment.
In this role, you will provide advanced production support, troubleshoot complex system issues, and collaborate closely with cross-functional and global teams in a
follow-the-sun support model.
Key Responsibilities- Provide Level 2/Level 3 production support for mainframe-based applications, including Automated Credit, Rewards, and Credit Card Hub systems
- Monitor system performance to ensure stability, availability, and uptime
- Troubleshoot and resolve failed batch jobs (JCL) and application issues
- Perform root cause analysis and implement corrective actions
- Partner with Production Control teams to restart and recover failed processes
- Execute ad hoc job requests and respond to business and application team inquiries
- Maintain and update incident records using tools such as ServiceNow, JIRA, and Confluence
- Monitor shared mailboxes and ensure timely resolution of production issues
- Document incidents, resolutions, and create follow-up tasks or stories as needed
Required Qualifications- 5+ years of experience in Systems Engineering, Technology Architecture, or Mainframe Application Support, or equivalent demonstrated experience
- Strong hands-on experience supporting mainframe applications in a production environment
- Proficiency with the following technologies:
- JCL, COBOL, CICS, DB2
- Scheduling and system tools such as CA7, IDCAMS, Mainview
- Experience with data/file utilities such as:
- File Manager, File Analyzer, EZTRIEVE (or similar)
- Experience using ticketing and documentation tools such as ServiceNow, JIRA, Confluence, or similar platforms
- Ability to work effectively in a high-volume, production-critical environment
Preferred Qualifications- Experience working in a global support model with offshore coordination
- Familiarity with mainframe monitoring and performance tools
- Exposure to Dynatrace, MQ, or other monitoring technologies
- Strong analytical and problem-solving skills with the ability to handle complex, non-standard environments
Team & Work Environment- Collaborative team structure consisting of U.S. and offshore (India-based) resources
- 24/7 coverage model with daily handoffs between regions
- U.S.-based team supports daytime operations while offshore resources provide overnight support
- Frequent coordination with global team members is essential
Additional Information- This role requires a specialized mainframe skillset and is not a traditional platform support position
- Candidates must be adaptable, proactive, and comfortable working in a highly specialized environment
- Interview process includes a single virtual panel interview (MS Teams)
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