Desktop Support Technician

Description

Desktop Support Technician

Onsite | Austin, TX | 6-month Contract

We are looking for an experienced and self-directed Desktop Support Technician to provide hands-on technical support in Austin, Texas. This contract opportunity is ideal for someone who enjoys being the primary onsite IT presence while working closely with a broader remote support team. The position requires strong troubleshooting ability, sound judgment, and a customer-focused approach when assisting employees, including senior leadership, in a detail-oriented office environment.

Responsibilities:

Deliver in-person technical assistance for employees by diagnosing and resolving hardware, software, and access-related issues in the office.

Support Windows-based workstations and everyday business tools, including Microsoft 365 applications such as Outlook, Teams, OneDrive, and SharePoint.

Handle desk-side incidents involving printers, peripherals, and other standard office technology to keep users productive.

Act as the main onsite IT contact, maintaining a high level of expertise and discretion during interactions with staff and executives.

Partner with remote support personnel to escalate more complex issues, share updates, and ensure timely follow-through on open requests.

Manage and respond to service desk tickets efficiently while prioritizing user needs and minimizing disruption to daily operations.

Work independently to assess technical problems, determine appropriate solutions, and maintain alignment with established support practices.

Provide occasional assistance at other company locations if business needs require travel.

Maintain reliable support coverage in the office and help create a smooth technology experience for end users.

Contribute to a long-term support model by building trusted relationships with employees and serving as a consistent onsite resource.

Requirements

Demonstrated experience in help desk, desktop support, or a similar end-user support role.
Strong technical knowledge of Microsoft Windows, including Windows 10 environments and common troubleshooting methods.
Practical experience supporting Microsoft 365 tools, including Outlook, Teams, OneDrive, and SharePoint.
Ability to work independently, make informed technical decisions, and manage issues with minimal supervision.
Excellent communication and customer service skills, with the professionalism needed to support executive-level users.
Familiarity with Active Directory, service desk ticketing workflows, and standard user account support tasks.
Experience assisting with printers, peripheral devices, and basic office technology problems.
Managed services experience, onsite support experience, or Microsoft 365 certifications/training is preferred.

Technology Doesn't Change the World, People Do.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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