Business Analyst (On-site)

Join Our Team

Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation practice, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees.

Title: Business Analyst (On-site)

Location: Tallahassee, FL 32301 || Duration: Long-Term

Required Skills and Experience

* Typically has a minimum of 3 years of the client governmental accounting work experience.
* Business Analysis: Experience eliciting, analyzing, and documenting business processes and functional requirements
* Process Analysis: Ability to map current-state operational workflows and evaluate application readiness for new system phases
* Technical Troubleshooting: Strong diagnostic skills to execute Tier 1 and Tier 2 support, isolating system defects from user errors
* Gap Analysis: Competency in gathering field data to identify operational gaps and technical friction points in live systems
* Stakeholder Management: Skill in acting as a central bridge between large user bases, technical teams, and external vendors
* Requirements Translation: Ability to translate user friction and field observations into actionable technical requirements for developers
* Vendor Collaboration: Experience working with external vendors to triage software defects and align on fix prioritization
* Project Execution: Capability to work effectively across multiple concurrent projects and manage changing priorities
* Communication: Strong verbal and written communication skills to convey complex technical issues in simple language

Preferred Skills and Experience

* Modernization Programs: Prior experience working within large-scale enterprise system modernization initiatives
* Phased Rollouts: Familiarity with supporting continuous software deployment lifecycles and phased implementation strategies
* Public Sector/Corrections: Knowledge of public sector operations or offender management/correctional systems software
* Change Management: Familiarity with change management principles to proactively drive system adoption with field users
* Agile Methodologies: Working knowledge of Agile, Scrum, or Kanban frameworks for software development lifecycle tracking
* ALM/Ticketing Tools: Hands-on experience using application lifecycle management or incident tracking systems (e.g., Jira, ServiceNow, Azure DevOps)
* Leadership and Mentorship: Demonstrated ability to occasionally lead project sub-teams and mentor or coach junior staff members

Primary Responsibilities

* Strategic Bridge Communication: Acts as a vital liaison between the department user base, internal technical teams, and external vendors for the CIMS platform.
* Workflow and Process Analysis: Analyzes operational workflows to evaluate application readiness throughout the phased rollout of the next-generation offender management platform
* Requirements Management: Translates user friction and field observations into actionable functional requirements to guide ongoing application development
* Process Alignment: Partners with business stakeholders within specific business functions to align technical CIMS solutions with overarching departmental strategies
* Project Representation: Serves as an active project team member across multiple concurrent projects and steps up as a project leader when required.
* Operational Gap Analysis: Conducts detailed gap analysis on active production issues using comprehensive data gathered directly from the field.
* Defect Definition and Troubleshooting: Performs Tier 1 and Tier 2 technical troubleshooting to clearly isolate and define system defects versus user training issues
* Vendor Collaboration: Partners directly with external vendors to communicate issues, triage defects, and prioritize critical software fixes
* Downtime Minimization: Executes proactive problem-solving strategies to ensure a seamless system rollout experience and minimize operational downtime.
* System Adoption Champion: Drives proactive operational engagement with the field to champion platform adoption across the department
* Ongoing Problem Resolution: Applies an informed knowledge of the CIMS business area to resolve user and system problems on an ongoing basis
* Process Coaching: Provides guidance and mentorship to junior team members and field staff to build institutional knowledge.

Education

* A bachelors degree from an accredited college or university in Computer Science, Information Systems, Business Administration, or other related field, or four (4) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable.

Certification

* Entry Certificate in Business Analysis [ECBA] (Preferred)
* Certification of Capability in Business Analysis [CCBA] (Preferred)
* Information Technology Infrastructure Library [ITIL] Foundation (Preferred)

If you are interested in furthering your career with Kyra and help us improve the way governments serve their citizens, please send your resume, and make sure to include salary expectation, availability, and contact information. You do not want to miss this opportunity!

Why Kyra?

Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.

Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 3 years in a row by Florida Trend magazine. Kyra has won numerous other awards including the coveted INC magazine's recognition as one of America's Fastest Growing Companies several years in a row. Kyra's commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch.

Background & References

Verifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.