Service Technician

Senior Security Technician (Residential & Commercial)

Position Type: Full-Time
Experience Level: Expert / Senior
On-Call Rotation: Required
Vehicle Provided: Yes (Company vehicle + gas card)

About the Role

We are seeking an Experienced Security Technician with a strong background in IP video, access control, and/or fire alarm systems to support both residential and commercial customers. This role is ideal for a seasoned field technician who thrives in customer-facing environments and takes pride in delivering high-quality installations and service.
The right candidate will have hands-on experience with home security installations and commercial service work, along with the ability to troubleshoot, maintain, and upgrade a wide range of security systems. This position offers autonomy, responsibility, and the opportunity to work with modern security technologies across diverse environments.

Key Responsibilities

As a Senior Security Technician, you will be responsible for:

• Installing, servicing, troubleshooting, and maintaining:
  • CCTV and IP surveillance camera systems
  • Access control systems and card readers
  • Burglar alarm and fire alarm systems
  • Wireless and hardwired keypads
  • DVR/NVR systems and communicators
• Performing alarm panel diagnostics, system programming, and physical wiring repairs
• Providing preventative maintenance and emergency service support
• Supporting both residential homes and enterprise / commercial client sites
• Conducting system testing and educating customers on proper system operation
• Accurately documenting service calls, installations, and materials used
• Following up with coordinators or managers on open jobs, service tickets, and inspections
• Adhering to all company policies, safety standards, and jobsite procedures
• Staying current with emerging security technologies and best practices
• Participating in an on-call service rotation
• Delivering exceptional customer service in all situations

Vehicle & Inventory Responsibility

• Company vehicle and gas card provided
• Technicians are issued truck stock and are responsible for:
  • Tracking inventory usage
  • Properly costing parts used
  • Maintaining accurate records for assigned equipment and materials

Required Qualifications

• Expert-level experience in security system installation and field service
• Proven background in at least one of the following:
  • IP / CCTV camera systems
  • Access control systems
  • Fire alarm systems
• Prior experience supporting both residential and commercial customers
• Strong mechanical and low-voltage troubleshooting skills
• Ability to interpret schematics and technical documentation
• Excellent communication, documentation, and interpersonal skills
• Outstanding customer service skills with the ability to remain professional under pressure
• Ability to work independently and collaboratively
• Valid driver's license with a clean driving record
• Ability to lift equipment and work at heights (ladders, scissor lifts, etc.)

Preferred Experience & Technologies

Experience with the following systems and tasks is highly preferred:

• Platforms & manufacturers:
  • Honeywell
  • DMP
  • Axis
  • DSC
  • Speco
  • Linear
• Troubleshooting and servicing:
  • Glass break detectors
  • Motion sensors
  • Door and window contacts
  • CCTV camera systems
• Battery replacement and hardware upgrades
• Prewiring existing homes and new construction projects

Skills Used in This Role

• Security systems installation & service
• Access control and surveillance cameras
• Fire and burglar alarm systems
• IP networking fundamentals
• Diagnostics and preventative maintenance
• Customer-facing technical service

What Makes This Opportunity Stand Out

• Company vehicle and gas card provided
• High level of autonomy and trust in the field
• Mix of residential and commercial work
• Strong emphasis on customer satisfaction and quality workmanship
• Opportunity to work with a broad range of modern security technologies

Apply today if you are a skilled Security Technician who values professionalism, customer service, and long-term career stability in the low-voltage security industry.
Job Type & Location
This is a Contract to Hire position based out of Cleveland, OH.
Pay and Benefits
The pay range for this position is $25.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Cleveland,OH.
Application Deadline
This position is anticipated to close on May 11, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.