Cayuse Holdings, LLC
Cayuse Holdings, LLC

ServiceNow Lead, Business Analyst

• Posted 19 hours ago • Updated 7 hours ago
Full Time
USD $70.00 - 80.00 per hour
Company Branding Image
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • Process Modeling
  • Fit/gap Analysis
  • User Stories
  • Sprint
  • Testing
  • Writing
  • Business Analysis
  • Artificial Intelligence
  • Scrum
  • Management
  • JIRA
  • Agile
  • Communication
  • Stakeholder Management
  • Functional Management
  • ServiceNow
  • IT Service Management

Summary

Overview

Job Title: Sr. Business Analyst, Functional Lead (ServiceNow)

Location: Remote

Job Type: Independent Contract
Start Date: ASAP

Pay Rate: $70-80/hr
Job Summary

Lead the functional side of the ServiceNow engagement. Own process design, out-of-the-box (OOB) fit analysis, and backlog prioritisation with the client's Product Owner, while using generative and agentic AI to speed up delivery.

Responsibilities

Key Responsibilities

  • Lead process design and fit-gap analysis, favouring out-of-the-box capabilities over customisation.
  • Work with Product Owner to define, refine, and prioritise the backlog.
  • Manage the incident (INC) and request item (RITM) backlog.
  • Own Agile artifacts (user stories, acceptance criteria, sprint plans) and run scrum ceremonies.
  • Guide the development team on requirements, configuration choices, and testing.
  • Apply generative and agentic AI to requirements, story writing, configuration, and validation.
  • Communicate clearly with client stakeholders, including those new to ServiceNow.


Qualifications

Required Skills

  • 8+ years in IT business analysis, including 5+ years on ServiceNow ITSM or HRSD
  • 1+ year of hands-on experience developing or delivering with AI (generative or agentic)
  • Strong grasp of ITSM processes (incident, request, major incident, change) and OOB platform capabilities
  • Experience with Agile and Scrum, and with backlog management in tools such as Jira or ServiceNow Agile Development
  • Strong communication and stakeholder management; works well as a functional lead

Certifications

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist (CIS) in ITSM or HRSD
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91099930
  • Position Id: 2026-4790
  • Posted 19 hours ago

Company Info

About Cayuse Holdings, LLC

Founded initially in 2006, Cayuse Holdings is today comprised of a family companies headquartered near Pendleton, Oregon, with offices in the Washington D.C. metro area, and Honolulu, HI. Tribally owned by the Confederated Tribes of the Umatilla Indian Reservation (CTUIR), Cayuse Holdings is a 100% Indian Owned Economic Enterprise and a foremost provider of responsible sourcing/certified diversity solutions for commercial, government, and tribal clients.

Our Mission

To become the #1 American Indian-owned commercial, government, and tribal contractor, providing trusted value for our clients, reliable and rewarding careers for our employees and contributing to the growth of the CTUIR.

 

Our Vision

Grow the Company, Grow the People!

Šapásttawaxt kutkutpama,́ Šapásttawaxt natítayt

Go to company profile
Create job alert
Never miss an opportunity! Create an alert based on the job you applied for.