Overview:Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Desktop Support Technician. Candidates will need to be able to work fully onsite at our client's office, located at 275 East Main Street, Frankfort KY 40601
JOB DESCRIPTION:We're seeking a knowledgeable Desktop Support Technician with a high aptitude for customer service. Candidate will work on installation, troubleshooting, and repair of devices in a windows-based environment.
RESPONSIBILITIES: - Provide desktop support and troubleshoot software issues to ensure smooth IT operations.
- Demonstrate excellent customer service by addressing inquiries and resolving technical problems promptly.
- Utilize ServiceNow platform for ticket management and efficient workflow.
- Apply computer skills to assist in network configurations and IT infrastructure maintenance.
PREFERRED SKILLS: - IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support.
- Well-versed in computer systems and be able to set up hardware, install and configure software.
- Basic networking troubleshooting skills.
- Reliable attendance.
- Excellent customer service and communication skills.
- Computer equipment configuration, setup, and installation.
- Experience in ticketing software (preferably ServiceNow).
- Hardware and software experience.
- Must maintain a valid driver's license.
Skills:Desktop Support,Customer Service,Communication Skills,Computer Configuration,Computer Set Up,Computer Installation,Ticketing Software,Hardware,Software,Network Troubleshooting
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