Content Strategist (AI Interactions)

We are looking for a creative Content Strategist to lead in shaping immersive AI-driven virtual assistant experiences. If you''re passionate about crafting guided and organic interactions that go beyond traditional question-and-answer formats, this role offers you the opportunity to make a real impact.

<>Responsibilities

• Design and craft engaging content for AI-powered virtual assistants to enhance user experiences.
• Develop conversational flows that prioritize guided, action-oriented interactions.
• Conduct research to understand user needs, intents, and emotional contexts.
• Create and maintain hundreds of conversation scripts tailored to complex scenarios.
• Collaborate closely with teams focusing on AI, UX, and platform development.
• Enhance user journey by evolving transactional interactions into supportive experiences.
• Regularly refine content through data analysis and user feedback.

<>Skills

• Proven ability in content strategy and digital product copywriting.
• Hands-on experience with conversational AI design and virtual assistants.
• Understanding of AI systems and their interaction with content.
• Adept at tailoring tone and nuance to match different conversational scenarios.
• Experience in leading discovery and requirements-gathering initiatives.
• Ability to scale content effectively across diverse complex scenarios while maintaining consistency.

<>Preferred Skills

• Background in contact center or customer support environments.
• Familiarity with enterprise AI platforms and AWS solutions.
• Experience in UX writing, service design, or human-centered design.
• Proficiency in operationalizing AI or automation content on a large scale.

At Horizontal, we are committed to fostering an equitable and inclusive environment where diversity is valued and respected.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.