Infrastructure Engineer Jr

Description

Seeking a Junior Infrastructure Engineer; however, this role will lean heavily toward customer service and end-user IT support.
This position requires strong organizational skills, communication, and a customer-first mindset. The ideal candidate will maintain a high level of service while collaborating effectively across teams and business units. Need a four-year degree

Key Responsibilities

• Provide support to internal business partners by answering technical questions via calls, email, and messaging
• Assist with IT asset management, including hardware inventory tracking and organization
• Review and process requests, including submitting security access requests and managing system logins
• Look up hardware warranty information and support equipment lifecycle management
• Help coordinate and support hardware deployments, including imaging, software installation, and migrations
• Partner with internal teams to resolve issues and support end-user needs

All work will involve internal systems and data.

Training

• Comprehensive training on internal systems and business processes will be provided
• Expected training ramp-up period is approximately 4 months

Qualifications

• Bachelor's degree in MIS, Computer Science, or related field required
• Strong interpersonal and communication skills (written and verbal)
• Excellent organizational, time management, and problem-solving abilities
• Ability to maintain accuracy and confidentiality
• Comfortable working with individuals at all levels and adapting to change

Preferred:

• Internship or professional experience in IT support, customer service, or troubleshooting
• Call center or customer-facing support experience

Day-to-Day Work

• Provide hands-on support for hardware rollout activities (imaging, installations, migrations)
• Respond to technical inquiries from internal users via multiple channels

Technologies Used:

• Windows OS
• Microsoft Office
• Proprietary internal systems
• Mobile devices (laptops, desktops, tablets)
• Citrix (XenDesktop, XenApp)
• Cisco networking (LAN/WAN/Wireless)

Team Environment

• Team of approximately 50 individuals supporting ~4,000 users nationwide
• Provides support via walk-ups, calls, email, and instant messaging
• Non-tiered support model with strong emphasis on collaboration rather than escalation
• Communication and teamwork are critical to success

Additional Details

• Call volume varies daily (approximately 15-30+ interactions per day)
• Conversion salary: ~$71,000 if hired full-time

Required Skills

• Infrastructure fundamentals
• Windows environment
• Customer service orientation
• PC troubleshooting and hardware support
• Strong communication and problem-solving skills

Experience Level

• Entry Level

Job Type & Location
This is a Contract position based out of Des Moines, IA.
Pay and Benefits
The pay range for this position is $26.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Des Moines,IA.
Application Deadline
This position is anticipated to close on Jul 13, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.