Oracle Field Service Consultant

JOB DETAILS:

Position: Oracle Field Service Consultant

Location: Miami, FL Onsite

Type of Employment: 12+ Months Contract

Roles & Responsibilities

Oracle Field Service Consultant

• Bachelor's degree in Engineering, Information Systems, Business, Supply Chain, or related field.
• 5+ years of Oracle Field Service consulting experience.
• Experience implementing Oracle Field Service Cloud solutions.
• Strong understanding of mobile workforce management.
• Experience in field operations and dispatch processes.
• Knowledge of service lifecycle management.

Oracle Skills Required

Mandatory

• Oracle Field Service Cloud (OFS)
• Routing & Scheduling
• Capacity Management
• Mobility Configuration
• Resource Management
• Work Order Management
• Dispatch Console

Technical Skills

• Oracle Field Service Cloud
• Oracle Integration Cloud (OIC)
• REST APIs
• SOAP Services
• Data Migration
• Workflow Configuration
• Mobile Application Configuration
• Reporting & Analytics

Functional Skills

• Field Service Operations
• Workforce Scheduling
• Dispatch Optimization
• Asset Maintenance
• Crew Management
• Work Order Lifecycle
• Service Level Agreements (SLA)
• Resource Planning
• Inventory & Materials Tracking

Soft Skills

• Client Engagement
• Stakeholder Management
• Problem Solving
• Leadership
• Communication
• Training & Knowledge Transfer
• Process Improvement

MasTec-Specific Experience (Highly Preferred)

• Experience supporting field operations in the following sectors would be highly desirable:
• Power Transmission & Distribution
• Renewable Energy Construction
• Pipeline Infrastructure
• Telecommunications Network Deployment
• Data Center Construction
• Utility Services
• Civil Infrastructure Projects
• Water & Wastewater Operations
• These business areas closely align with MasTec's infrastructure and EPC operations, where large, distributed field workforces require sophisticated scheduling, dispatch, and mobile workforce management capabilities.

Ideal Candidate Profile

• 7+ years in Oracle applications consulting.
• 3+ years Oracle Field Service Cloud experience.
• At least 1 2 end-to-end OFS implementations.
• Strong integration experience with Oracle Fusion ERP.
• Experience supporting large field-service or EPC organizations.
• Proven expertise in workforce optimization, scheduling, dispatching, and mobile field operations.

Roles & Responsibilities

Oracle Field Service Implementation

• Lead Oracle Field Service Cloud implementation and enhancement projects.
• Conduct business requirement workshops with stakeholders.
• Configure OFS according to operational and business requirements.
• Perform fit-gap analysis and recommend best-practice solutions.
• Support solution design, testing, deployment, and hypercare activities.

Field Workforce Management

• Configure workforce structures including:
  • Field Technicians
  • Contractors
  • Supervisors
  • Dispatchers
  • Service Regions
• Configure work zones, shifts, calendars, and travel parameters.
• Optimize workforce utilization and productivity.

Scheduling & Dispatch Management

• Configure routing and scheduling rules.
• Implement automated dispatch optimization.
• Manage:
  • Work Orders
  • Service Appointments
  • Crew Assignments
  • Emergency Field Requests
• Improve field response times and SLA compliance.

EPC and Infrastructure Operations Support

• Support field operations related to:
  • Utility Construction
  • Power Delivery Projects
  • Pipeline Construction
  • Network Infrastructure Deployment
  • Renewable Energy Sites
  • Data Center Projects
• Enable real-time visibility into field activities.
• Improve coordination between project management and field teams.

Mobility & Field Execution

• Configure Oracle Field Service Mobility.
• Support mobile workforce capabilities including:
  • Work Order Execution
  • Asset Inspections
  • Material Consumption
  • Time Reporting
  • Photo Capture
  • GPS Tracking
• Ensure offline functionality for remote project sites.

Integration Responsibilities

• Integrate OFS with:
  • Oracle Fusion ERP
  • Oracle SCM Cloud
  • Oracle Projects (PPM)
  • Oracle Maintenance Cloud
  • CRM Applications
• Support data synchronization between enterprise systems and field platforms.
• Assist technical teams with API and integration requirements.

Reporting & Analytics

• Develop operational dashboards and reports.
• Monitor KPIs including:
  • Technician Utilization
  • First-Time Fix Rate
  • Schedule Compliance
  • Workforce Productivity
  • Travel Time
  • SLA Performance
• Provide insights to operations leadership.

Testing & Support

• Develop test scenarios and test scripts.
• Support User Acceptance Testing (UAT).
• Resolve production issues and system defects.
• Train dispatchers, supervisors, and field technicians.
• Support Oracle quarterly cloud updates and regression testing.