Technical Writer/ UI/UX design/ AI chatbot

Title: Technical Writer/ Strong UI/UX design principles/AI chatbot

Location: Shelton, CT

Hybrid – onsite 3 days/wk

Duration: 6 months

Visa: Any

Video MS Teams Interview 

C2C/ W2 / 1099

Share resume on mkhan(@)crosswordstaffing(.)com

Job Description   

Design and develop intuitive technical content for web-based, customer-facing help which enables customers to effectively use our portfolio of laboratory instrument systems, applying strong UI/UX design principles.
•       Apply processes for modular, single-sourced content creation, leveraging MadCap Flare authoring environment.
•       Design content based on user learning principles, ensuring information is easily accessible, intuitive, and highly effective for the target audience.
•       Create new, high-quality technical content which targets multiple user personas, ensuring clarity, accuracy, and completeness.
•       Ensure the help product adheres to established brand guidelines, style guides, and internal standards.
•       Leverage user feedback for continuous improvement, leading analytical and iterative content development cycles.
•       Collaborate with global cross-functional teams, ensuring effective communication and coordination directly in step with the product development lifecycle.

Basic Qualifications
•       Bachelor’s degree required in Technical Communication or a science/engineering related discipline.
•       Demonstrated proficiency in HTML and XML authoring, with a strong understanding of modular content and single-sourcing methodologies.
•       Mid to expert level experience using MadCap Flare and the associated suite of products.
•       Ability to integrate and optimize the use of AI within technical communication workflows.
•       Strong UI/UX design principles with an emphasis on creating intuitive, engaging, and accessible user experiences.
•       Familiarity with embedding multimedia into web-based help content.
•       Experience implementing meta tags and structured content focused on providing key information to an AI chatbot.
•       Demonstrated ability to work cross-functionally and collaboratively in a global, fast-paced environment.
•       Exceptional time management and organization skills with proficiency managing and tracking projects using Jira.
•       Highly detail oriented with excellent problem solving and communication skills.
•       Native level fluency in written and spoken English.