This position is housed under the Department of Health Care Finance in direct support of the DC Access System (DCAS). The Department of Health Care Finance is looking for a well-seasoned staff member who will oversee the various aspects and subsets of the SDLC within the PMO.
The Continuous Improvement Manager facilitates and manages the process, planning, and execution of quality/improvement efforts for the organization. Ensures initiatives are aligned with corporate strategic goals and timelines. Implements goal alignment activities with cross-functional teams. Manages a portfolio of projects directed at reducing waste and improving quality to provide greater value. Works with department heads and other team members to identify bottlenecks, redundancy, and disconnects in processes.
In addition to this, the lead in the PMO will be responsible for conducting regular release meetings with multiple disciplines in DCAS to ensure delivery of a non-time-to-market product.
Ensures follow-up on improvement events are completed, including scheduling and facilitating ongoing status reviews with all vested parties
This role will be responsible for driving the culture of sustainable continuous improvement, operational excellence, and delivering business expectations
Delivering and monitoring quantifiable KPIs including Waste Reduction, Efficiency Improvements, Quality Pass Rate, and process controls.
The resource must have a proven track record of SDLC completion, excellent understanding and ability to implement project management methodologies, proven experience with vendor management, and must be well-versed in district policies and procedures
Lead the management, implementation, and reporting of these large and complex initiatives by working through a team of program leaders to develop roadmaps, plans/timelines, and helping to determine staffing decisions based on current organizational capabilities and future needs, ensuring cross-functional alignment and collaboration
Collaborates with other department managers and directors to prioritize work, set deadlines, and assign resources for standardized processes to be upheld throughout the SDLC
Delivers value by managing a portfolio of work for customers while offering strategy and alignment for the success of the PMO
Drives consistent communication and project tracking across a portfolio of work for stakeholder visibility and internal awareness
Work directly with the vendor and stakeholders to reduce confusion and manage expectations
Ensure a consistent reporting and daily management cadence as well as accountabilities and roles/responsibilities of key stakeholders
Monitors compliance to project management standards, policies, procedures and templates
Successfully leads project management transformation/change management initiatives
Escalation point for all direct reports, senior management, and directors
Applies project management methodology, best practices, and standards
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