Quality Manager

Quality Manager

Location: Jefferson City, MO

About Us:

Known for “Delighting the Client” through performance, innovation, and an employee-centric culture, S2Tech is a fast-growing IT consulting company serving clients in over a quarter of the United States. We are widely recognized as a leading provider of both technical and business services in support of Health and Human Services-related projects. 

Why S2Tech?:

• Stable, privately-owned company with a strong reputation for building long-term client relationships through the delivery of consistent value-based service
• 25+ years providing IT and Business services to private customers and government programs throughout the United States
• Expansive client portfolio and active projects – employees benefit from innovative project exposure and in-house skill development training/courses  
• Corporate culture that emphasizes the importance of family and promotes a healthy work-life balance
• Offer competitive pay and a range of benefits, including:
• Medical / Dental / Vision Insurance – insurance premium assistance provided
• Additional Insurance (Life, Disability, etc.)
• Paid Time Off
• 401(k) Retirement Savings Plan & Health Savings Account
• Various training courses to promote continuous learning
• Corporate Wellness Program
• Be part of a company that gives back through its non-profit organization, Fortune Fund, which was launched in 2001. The goal of the Fortune Fund is to close the rural/urban divide by ensuring children in rural communities in India and the United States understand the importance of education & are aware of professional career opportunities, allowing them to link their professional & educational goals

Job Overview:

We are seeking an experienced Quality Manager to lead all quality management functions for a large-scale Medicaid Prior Authorization (PA) solution implementation and operations program supporting the Missouri MO HealthNet Division. This is a key leadership role responsible for establishing and maintaining a comprehensive quality framework across system implementation, testing, and ongoing operations. The Quality Manager will be on-site in Jefferson City, MO, working closely with State stakeholders, PMO leadership, and cross-functional teams to ensure all deliverables, system functionality, and operational processes meet defined quality standards, regulatory requirements, and CMS certification expectations.

Responsibilities:

Quality Management Leadership

• Lead all aspects of quality planning, quality assurance (QA), and quality control (QC) across implementation and operations
• Develop, implement, and maintain a Quality Management Plan (QMP) aligned with contract requirements and State expectations
• Define and enforce quality standards, metrics, and performance indicators across all deliverables and services

Testing Strategy & Execution

• Design and implement a comprehensive testing framework, including:
• Unit testing
• System integration testing
• Regression testing
• Volume/performance testing
• User Acceptance Testing (UAT)
• Develop and maintain a Test Plan and oversee all testing lifecycle activities
• Ensure defects are identified, tracked, resolved, and prevented from reaching production

Quality Assurance & Control

• Establish and execute quality control processes to validate:
• System inputs/outputs
• Data integrity
• Workflow accuracy
• Operational processes
• Oversee deliverable reviews, including reports, documentation, and system enhancements
• Ensure consistent application of internal controls and quality checks across all system and operational activities

Data Integrity & System Validation

• Ensure accuracy and reliability of:
• System outputs
• Data processing and balancing
• Interface integrations
• Validate end-to-end system functionality and alignment with business requirements

Team Leadership & Oversight

• Lead and manage QA and testing teams, including assignment of resources and oversight of daily activities
• Provide guidance, training, and oversight to ensure staff competency in quality processes and tools
• Coordinate with project managers, developers, business analysts, and State stakeholders

Certification & Compliance Support

• Ensure all quality processes support CMS certification readiness, including required documentation and system validation artifacts
• Align quality practices with:
• Medicaid program requirements
• Federal and State regulations
• Industry standards for health information systems

Continuous Improvement

• Establish a continuous quality improvement framework across implementation and operations
• Monitor performance metrics and drive process optimization and defect reduction
• Recommend and implement improvements to enhance system quality and operational efficiency

Required Qualifications:

• Minimum 5+ years of experience leading quality management efforts for:
• Large-scale IT system implementations or
• Healthcare/Medicaid operations or
• Claims processing or call center environments of comparable scale
• Demonstrated experience developing and maintaining quality control and QA programs
• Proven experience leading system testing efforts across the full SDLC
• Strong knowledge of:
• Quality management methodologies (QA/QC frameworks)
• Testing strategies and tools
• Data validation and integrity controls
• Experience working with health information systems standards
• Strong leadership, communication, and stakeholder engagement skills

Preferred Qualifications:

• Experience supporting Medicaid or MMIS/PA system implementations
• Familiarity with CMS certification processes and requirements
• Experience in large-scale public sector or healthcare programs
• Experience with automated testing tools and frameworks
• Knowledge of data governance and analytics in healthcare systems

S2Tech is committed to hiring and retaining a diverse workforce. We are an equal opportunity employer making decisions without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.