Job#: 3030333 Job Description: Apex Systems is hiring a Sr. BSA with a focus on Configuration Management for a major Healthcare client.
*YOU MUST BE AUTHORIZED TO WORK IN THE UNITED STATES WITHOUT SPONSORSHIP*
Location: Fully remote anywhere in the United States.
Employment Type: 12-month contract - with probability to extend or convert.
Role Overview
The Senior Business Systems Analyst (BSA) for the Configuration Management group is responsible for driving the design, governance, and operational excellence of the Configuration Management Database (CMDB) within the ServiceNow platform. This role partners closely with IT Service Management (ITSM), infrastructure teams, application owners, and platform engineering to ensure accurate configuration data, robust processes, and effective use of CMDB capabilities across the enterprise.
The Senior BSA will play a key role in maturing CMDB processes, implementing enhancements, analyzing data quality, and aligning CMDB practices with industry standards such as ITIL.
Key Responsibilities
Monitor CMDB Data Quality & Health. Support & Troubleshoot CMDB Issues. Manage and Improve CMDB Governance. Work on Enhancement Requests. Maintain Documentation & Training. Drive Continuous Improvements.
Success Indicators:
High CMDB data accuracy and compliance with governance standards.
Strong stakeholder engagement and adoption of CMDB processes.
Measurable improvements in ITSM/ITOM processes through better configuration data.
Ability to proactively identify gaps and lead initiatives to close them.
Delivery of scalable, well-designed CMDB solutions on the ServiceNow platform.
Required Qualifications
Education: A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) or equivalent experience.
Experience: Requires 4+ years of related experience.
Technical Skills:- Experience with Data Processing.
- Knowledge of health care payer business functions and operations.
- Knowledge of Agile Software Development and the Software Development Life Cycle.
- Strong expertise with ServiceNow CMDB, including CI class structures, reconciliation, discovery, and integrations.
- Strong analytical, documentation, and communication skills.
- Experience working with technical teams across infrastructure, applications, and platform engineering.
Nice to have: - Technical CMDB expertise, strong interpersonal skills, and a process-driven, analytical mindset.
Soft Skills:- Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions.
- Ability to work independently.
- Demonstrated analytical and project management skills.
- Demonstrates a high level of accuracy, even under pressure.
- Demonstrates excellent judgment and decision-making skills.
We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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This employer is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. This employer will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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