Description Configuration Analyst I (Contract)Service Type: 35 Week Contract, Potential for extension or conversion
Location: Onsite West Chester, OH
Pay: Available on W2
Position OverviewThe Configuration Analyst I supports configuration and change management activities by analyzing product and system updates, documenting changes, and assisting internal teams and stakeholders with configuration-related requests. This role blends entry-level configuration management responsibilities with technical support and customer-facing coordination, similar to a technical help desk function. The position operates under defined processes and established guidelines and works closely with a supervisor or senior team members.
Key Responsibilities- Analyze product, system, or design changes to assess impact on functionality, configuration, and documentation
- Prepare and maintain accurate configuration and change management documentation in accordance with established procedures
- Review released change data (e.g., engineering or configuration updates) to ensure compliance with configuration management policies
- Support internal users by responding to configuration-related inquiries, issues, or change requests, escalating as appropriate
- Coordinate with customers, vendors, and internal teams to gather information and support change reporting processes
- Assist with tracking, validating, and documenting change activities using internal tools or ticketing systems
- Follow documented workflows and troubleshooting steps to resolve routine configuration or documentation issues
- Ensure all work aligns with defined standards, processes, and audit requirements
Requirements Required Qualifications- Bachelor's degree in a relevant field or equivalent practical experience
- 0-3 years of experience in configuration management, technical support, help desk, or a related field
- Familiarity with standard practices, tools, and procedures within IT, engineering, or technical operations environments
- Ability to follow structured instructions and established guidelines
- Basic understanding of change management or configuration control concepts
- Strong attention to detail, documentation accuracy, and organizational skills
- Clear written and verbal communication skills
Nice to Have Qualifications- Experience in a technical help desk, service desk, or IT support environment
- Exposure to ticketing systems, documentation repositories, or configuration tracking tools
- CompTIA certification or other entry-level technical or configuration-related certification
- Experience working in environments with formal change control or compliance requirements
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