Kanshe Infotech
Kanshe Infotech

ServiceNow ITSM Technical Lead

Sunnyvale, CA, US • Posted 8 hours ago • Updated 8 hours ago
Contract Independent
Contract Corp To Corp
Contract W2
56 Weeks
On-site
Depends on Experience
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Job Details

Skills

  • ServiceNow ITSM
  • Incident
  • Problem
  • Change
  • Request
  • CMDB
  • Knowledge
  • Service Catalog
  • Workflows
  • Business Rules
  • Client Scripts
  • REST API
  • IntegrationHub
  • Platform Migrations
  • ITIL
  • ITSM Best Practices
  • Troubleshooting
  • Communication
  • Stakeholder Management

Summary

Job Title: ServiceNow ITSM Technical Lead

Location: Sunnyvale, CA
Job Type: Long-Term Contract
Interview: Face-to-Face (Local candidates preferred; relocation accepted)

Top Skills:

ServiceNow ITSM | CMDB | ITIL | Service Catalog | Workflow | IntegrationHub | REST APIs | Freshworks Migration


Job Description:

We are seeking a ServiceNow ITSM Technical Lead to lead the migration from Freshworks to ServiceNow. The ideal candidate will have strong experience with ServiceNow ITSM, platform configuration, workflow automation, integrations, and ITSM process transformation.


Required Skills:

  • 7+ years of ServiceNow ITSM development/administration experience
  • Strong experience with Incident, Problem, Change, Request, CMDB, Knowledge, and Service Catalog
  • Hands-on experience with Workflows, Business Rules, Client Scripts, and REST API integrations
  • Experience with ServiceNow CMDB, IntegrationHub, and platform migrations
  • Strong understanding of ITIL processes and ITSM best practices
  • Excellent troubleshooting, communication, and stakeholder management skills

Preferred Skills:

  • Experience migrating Freshworks/Freshservice to ServiceNow
  • ServiceNow CSA or CAD certification
  • Experience with Discovery, Service Mapping, or Automation
  • Experience working in enterprise or regulated environments
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10474459
  • Position Id: JB-EF8EW0C9
  • Posted 8 hours ago

Company Info

About Kanshe Infotech

Kanshe Infotech, which focuses primarily on providing timely, high-quality, and cost-effective application development and consulting services.

Today, the core of many businesses is software and application development, thus providing end-to-end solutions and services with quality assurance will help our clients stand out from the competition. We bring great on-premises solutions to every project along with our strict adherence to best practises, dedication to timely delivery, and engineering expertise.

We work hard to consistently deliver the best solutions to our potential clients since we feel that staying current with technology is what defines the success of a business.

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