Platform Configuration & Support Engineer

Role: AWS Developer Location: Sacramento, CA Onsite Experience: 7 Years Role Overview We are looking for an AWS Developer with hands-on experience in Amazon Connect, AWS services, and cloud deployments. Key Responsibilities Configure and maintain Amazon Connect. Build and update contact flows, queues, routing profiles, and call routing. Configure Amazon Lex bots and AWS Lambda for IVR. Support features such as Voice ID, Wisdom, and Contact Lens. Make AWS Connect configuration changes b

*US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time. Please send resume with rate expectations. Support the Architect in translating call flow, queue, and routing designs into working AWS Connect configurationsBuild and maintain contact flows, queues, routing profiles, and contact attributes per Architect-approved designsAssist with configuration of Amazon Lex bots and Lambda functions for Conver

CTG is seeking an experienced Amazon Connect System Administrator to configure, maintain, and optimize Amazon Connect environments for new and existing external clients and our internal teams that use Amazon Connect. The ideal candidate will have hands-on experience building and supporting Amazon Connect workflows, contact flows, queues, routing profiles, prompts, user permissions, and operational configurations. This role requires a strong understanding of cloud contact center administration, c

Job Description: Short Description: AWS Connect Specialist Complete Description: Employment type: Contract w2/1099/C2C Duties and Responsibilities: Working closely with the Client and other District government stakeholders. The successful candidate will design, implement, and maintain the AWS Connect cloud-based contact center, ensuring optimal performance and alignment with business objectives. Key Responsibilities: 1) Design and Configuration: Design, document, and implement contact flows u