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IT Support Specialist

Flemingsburg, KY, US • Posted 3 hours ago • Updated 3 hours ago

Full Time

On-site

Fitment

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Job Details

Skills

Technical Support
Repair
Microsoft Windows
IT Operations
Management
Workflow
Network
IT Infrastructure
Customer Service
Communication
Issue Tracking
ServiceNow
Computer Hardware
Remote Support
Hardware Troubleshooting
Computer Networking
Microsoft Operating Systems
Microsoft Windows Server

Summary

Overview:

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Desktop Support Technician.

JOB DESCRIPTION:

We're seeking a knowledgeable Desktop Support Technician with a high aptitude for customer service to work in. Candidates must have minimum of 1-2 years of experience in desktop support or similar role. This must include installation, troubleshooting, and repair of devices in a windows-based environment.

RESPONSIBILITIES:

Provide desktop support and troubleshoot software issues to ensure smooth IT operations.
Demonstrate excellent customer service by addressing inquiries and resolving technical problems promptly.
Utilize ServiceNow platform for ticket management and efficient workflow.
Apply computer skills to assist in network configurations and IT infrastructure maintenance.

PREFERRED SKILLS:

1-2+ years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support duties with excellent troubleshooting skills.
Well-versed in computer systems and be able to set up hardware, install and configure software.
Basic networking troubleshooting skills.
Reliable attendance.
Excellent customer service and communication skills.
Computer equipment configuration, setup, and installation.
Experience in ticketing software (preferably ServiceNow).
Hardware and software experience.
Must maintain a valid driver's license.

Skills:

Desktop Support,Hardware Troubleshooting,Networking,Windows Server,Cameras,Phones

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10280509
Position Id: ed717eba1a786b5a2594aae472ed4005
Posted 3 hours ago

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