Field Support Technician

Kansas City, MO, US • Posted 13 hours ago • Updated 13 hours ago
Contract Corp To Corp
Contract W2
On-site
Depends on Experience
Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

  • A+
  • Analytical Skill
  • Auditing
  • Break/Fix
  • Collaboration
  • Communication
  • CompTIA
  • Computer Hardware

Summary

We are looking for a Field Support Technician for our client in Kansas City, MO
Job Title: Field Support Technician
Job Location: Kansas City, MO
Job Type: Contract
Job Overview:

Requirement/Must Have:

  • Strong experience in desktop support and end-user services.
  • Experience supporting Windows operating systems and MS Office.
  • Knowledge of VPN, network printing, laptops, and mobile devices.
  • Ability to troubleshoot a wide range of hardware and software issues.
  • Strong understanding of SLA management and ticketing systems.
  • Excellent communication and customer service skills.

Experience:

  • 4 7 years of technical experience in onsite IT support or similar roles.

Responsibilities:

  • Install, configure, and support desktops, laptops, mobile devices, and peripherals.
  • Perform break-fix support, IMACD activities, data migration, refreshes, and system health checks.
  • Provide on-site technical assistance to end users at desk locations.
  • Manage ticket queues and ensure incidents and service requests are resolved within SLA.
  • Coordinate with vendors for hardware repairs and replacements.
  • Perform software installations, updates, and configuration changes.
  • Identify and proactively resolve issues impacting end-user experience.
  • Support IT operations for onsite and offsite events and meetings.
  • Assist with disaster recovery and emergency IT response.
  • Maintain inventory levels and ensure compliance with security policies.
  • Perform administrative tasks, including access reviews, audits, and documentation.
  • Coordinate with Level 3 support teams for escalations and improvements.
  • Participate in on-call support on a rotational basis.

Should Have:

  • CompTIA A+ certification or equivalent.
  • Experience working in diverse technical environments.
  • Strong analytical and problem-solving skills.
  • Flexibility to travel to remote sites as needed.

Skills:

  • Desktop and end-user support.
  • Troubleshooting hardware and software issues.
  • SLA and ticket management.
  • Vendor coordination and communication.
  • IT operations and support services.

Qualification and Education:

  • Bachelor s degree in Information Technology or related field preferred.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10516350
  • Position Id: MO_FPOT_0424
  • Posted 13 hours ago
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Kansas City, Missouri

3d ago

Easy Apply

Contract

$35 - $40

Lenexa, Kansas

23d ago

Easy Apply

Contract

$22 - $26

Lenexa, Kansas

Today

Full-time

Overland Park, Kansas

Today

Full-time

USD 68,900.00 - 124,300.00 per year

Search all similar jobs