IT Operational Specialist

Job#: 3030930

Job Description:
IT Operational Specialist

Location: Remote, United States (Remote)

Employment Type: Contract

Role Overview

An experienced IT Operational Specialist is sought to handle IT operational and migration project support within a global IT Mergers & Acquisitions Operations team. This role requires a proven enterprise-level L2/L3 background in handling incidents and requests focused on enterprise compute, end-user compute, applications, and cybersecurity. The successful candidate will manage multiple projects simultaneously, demonstrating flexibility in a dynamic environment, with a strong focus on attitude, professionalism, and service orientation.

Key Responsibilities

• Provide Level 2 / Level 3 operational support for infrastructure, applications, and end-user services for newly acquired organizations during integration.
• Own and resolve incidents and service requests in ServiceNow, performing triage, root cause analysis, resolution, and escalation.
• Support operational activities during infrastructure migration and security remediation projects, ensuring service stability and continuity.
• Review and maintain operational documentation, runbooks, and knowledge articles for supported environments.
• Act as a point of contact during critical incidents, ensuring effective communication across operational teams and stakeholders.
• Identify trends in incidents and requests to proactively inform remediation and integration planning.
• Support the formal handover to steady-state IT Operations, including knowledge transfer and documentation validation.
• Own tickets end-to-end, liaising with source IT, service desks, and vendors without reassigning ownership.

Required Qualifications

Education: A Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience is required.

Experience: A minimum of 5-8 years of experience at an L2/L3 support specialist level is required. This includes experience managing IT environments for mid-to-large international organizations and providing direct client-facing or end-user support. Candidates must have strong troubleshooting experience across diverse environments.

Technical Skills: A comprehensive understanding of networking, security, backup/storage, identity management, servers, and workstations is necessary. Proficiency with the Microsoft product line-up and collaboration tools (Teams, PowerPoint, Visio, SharePoint) is expected. Foundational knowledge of ITIL v3 Service management practices and experience with ITSM systems like ServiceNow is needed.

Company Overview & Culture

Our client is one of the world's leading professional services consulting firms. They are technical experts and strategic advisors who design lasting solutions across multiple sectors, including Transportation & Infrastructure, Property & Buildings, and Power & Energy. The IT Mergers & Acquisitions Operations team is a globally distributed group of specialists responsible for assessing and integrating the IT infrastructure of newly acquired organizations.

Compensation & Benefits

The anticipated pay range for this position is $70.00/hour to $80.00/hour. Please note that the exact compensation may vary based on factors including but not limited to skill level, experience, and location. A benefits package is available for eligible employees.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex uses a virtual recruiter as part of the application process. Click for more details.

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Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.