User Research and Data Analyst

RESPONSIBILITIES:
Kforce has a client in Juno Beach, FL that is seeking a mid-level User Research and Data Analyst to support a high impact enterprise application initiative. This role requires deep, hands-on research into an existing internal tool, close collaboration with business partners, designers, and software developers, and active participation in shaping UI improvements and validating them through usability testing.

Summary:
This position is best suited for a self-starter who is comfortable working independently with limited day-to-day direction. The ideal candidate can proactively plan research, navigate ambiguity, identify the right methods for the problem at hand, and drive work forward while keeping stakeholders aligned. They should also be curious and adaptive, with a willingness to experiment with AI tools, new methods, and evolving techniques that enhance research efficiency and insight generation.

Responsibilities:
Research Planning & Execution:
* Develop and execute targeted research plans aligned to project objectives and enterprise application workflows
* Conduct mixed method research-including stakeholder interviews, workflow analysis, contextual/field studies, surveys, heuristic evaluations, and usability testing-to understand user needs and system pain points
* Investigate current tool capabilities, usage patterns, and limitations to surface opportunities for UI and workflow improvements

Data Analysis & Insight Generation:
* Analyze qualitative and quantitative data to identify patterns, trends, and actionable insights that directly inform product and design decisions
* Translate complex datasets into clear narratives and evidence backed recommendations

Synthesis & Deliverables:
* Transform research findings into well-structured deliverables such as personas, workflow maps, journey maps, insight summaries, problem statements, opportunity frameworks, and usability reports

REQUIREMENTS:
* Bachelor's or Master's degree in HCI, Psychology, Sociology, Data Science, Human Factors, or a related field
* 3+ years of user research and/or data analysis experience, ideally involving enterprise or internal tools environments
* Experience with Jira or similar tools for managing requirements, tracking issues, and collaborating with development teams
* Experience producing personas, journey/workflow maps, insight summaries, usability reports, and similar deliverables
* Familiarity with AI tools and a willingness to experiment with new methods to improve research efficiency
* Strong understanding of qualitative and quantitative research methodologies
* Working proficiency in Figma for research handoff, prototyping collaboration, and design feedback
* Comfortable navigating ambiguity and working independently in a fast-paced environment
* Ability to communicate complex concepts to both technical and non-technical audiences

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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