Overview:
Engagement Type
Contract
Core Responsibilities
- Provide
Tier 1 help desk support to child-serving providers and county staff via
phone, email, web inquiries, and live chat.
- Assist
users with system navigation, payment processing questions, known system
issues, and reporting potential defects.
- Support
development and implementation of provider agreements, ensuring compliance
with established policies, rules, and business procedures.
- Validate
user identity, set up secure passcodes, and establish access agreements to
child-serving portals following security protocols.
- Notify
providers of approval or denial of Provider Agreements and document
outcomes.
Program & System Analysis
- Analyze
payment processing errors and recommend corrective actions.
- Review
system-related and non-system-related processes to identify opportunities
for improved efficiency and effectiveness.
- Provide
user feedback to support system enhancements and issue resolution.
- Develop
written correspondence to address inquiries from state and county staff
and providers.
Training & Documentation
- Assist
in developing training materials and deliver training sessions for state
and county staff and child-serving providers.
- Create
and maintain system documentation, procedures, and user guidance
materials.
- Support
users in understanding system requirements, processes, and best practices.
Program Consultation & Collaboration
- Serve
as a liaison with County Departments of Job and Family Services (CDJFS),
child-serving program staff, state agencies, and community providers.
- Stay
current on program policy changes and ensure system support aligns with
updated requirements.
- Develop
evaluation criteria and participate in assessing program effectiveness.
- Contribute
program expertise to discussions on system improvements and policy
implementation.
Additional Responsibilities
- Attend
staff meetings, trainings, conferences, and public events to support DCY
program initiatives.
- Prepare
reports, maintain logs and records, and produce correspondence and
documentation.
- Travel
as needed for meetings, trainings, and program support activities.Required/Desired Skills
Skill Required/Desired Amount of Experience Prior experience working in a human services, customer service, or administrative support role. Required Some familiarity with state or county human services programs (e.g., childcare, children services). Required Experience using electronic documentation or case management systems Required Strong written and verbal communication skills. Required Strong organizational skills and ability to manage multiple tasks or deadlines Required
Skills:
Prior experience working in a human services,customer service,or administrative support role., Some familiarity with state or county human services programs (e.g.,childcare,children services)., Experience using electronic documentation or case management systems, Strong written and verbal communication skills., Strong organizational skills and ability to manage multiple tasks or deadlines
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10230070
- Position Id: 9ed5fd09458c96b175b14e8ed8b9458a
- Posted 7 hours ago
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