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Client Name: State of OHIO - DCY - Help Desk Analyst 1/ HDA1 (808942)
Role: Help Desk Analyst
Remote
Interviews via Teams
No New Submittals After: 08/12/2026
The Help Desk Analyst provides Tier 1 technical assistance and program support for statewide child‑serving systems. This role helps providers and county staff navigate systems, resolve issues, ensure secure access, and support the implementation of program policies across multiple automated platforms.
Core Responsibilities
Program & System Analysis
Training & Documentation
Program Consultation & Collaboration
Additional Responsibilities
Skill Matrix:
Skills | Required / Desired | Required Years | Candidate Years of experience |
• Prior experience working in a human services, customer service, or administrative support role. | Required | ||
• Some familiarity with state or county human services programs (e.g., childcare, children services). | Required | ||
• Experience using electronic documentation or case management systems | Required | ||
• Strong written and verbal communication skills. | Required | ||
• Strong organizational skills and ability to manage multiple tasks or deadlines | Required | ||
Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program. | |||
Fingerprint background checks are a requirement. Does your candidate understand and agree? | |||
Where is your candidate currently located? City, State |
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Experience working in a human services, customer service, or administrative support role familiarity with state or county human services programs (e.g., childcare, children services) Experience using electronic documentation or case management systems
Easy Apply
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