Stellar Professionals LLC
Stellar Professionals LLC

Help Desk Support & Automation Specialist

Columbia, SC, US • Posted 16 minutes ago • Updated 16 minutes ago
Contract W2
Contract Corp To Corp
6 Months
Travel Required
On-site
Depends on Experience
Company Branding Image
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Troubleshooting
  • Help-Desk
  • Support
  • Ticketing
  • Endpoints
  • Automation
  • Networking
  • PowerShell
  • Intune
  • Workflows
  • Documentation
  • Security

Summary

Position Details

Location: Columbia, SC

Work Arrangement: Onsite

< data-path-to-node="7" dir="ltr">About the Role

We are seeking an experienced Senior Help Desk Support & Automation Specialist to deliver technical support and streamline IT operations. In this position, you will resolve end-user requests, troubleshoot network-to-endpoint issues, document operational workflows, and identify opportunities to automate recurring help desk tasks.

< data-path-to-node="9" dir="ltr">Key Responsibilities

  • Provide first-line technical support and handle rotating call queue requests for education, medical, and operational staff.

  • Troubleshoot network connectivity, endpoint systems, and user access issues, including password resets.

  • Record, track, and resolve help desk tickets using an enterprise ticketing platform.

  • Develop clear SOPs, technical documentation, and workflows to support staff cross-training.

  • Identify and build automation solutions for routine tasks to enhance help desk functionality.

< data-path-to-node="11" dir="ltr">Requirements & Core Skills

  • Required Skills:

    • Technical Support: 10+ years of experience in IT troubleshooting, help desk operations, and end-user support

    • Ticketing Systems: 10+ years using service ticketing software to record and manage incidents

    • Networking & Endpoints: Hands-on experience troubleshooting issues from the network layer down to the endpoint device

    • Documentation: Proven ability to create standard operating procedures (SOPs) and operational workflows

  • Preferred (Highly Desired) Skills:

    • Automation & Scripting: Hands-on experience with PowerShell, Power Automate, or Microsoft Power Platform

    • Endpoint Management: Experience with Microsoft Intune and endpoint configuration

    • Certifications: Microsoft MD-102 (Microsoft 365 Certified: Endpoint Administrator Associate)

    • AI & Workflows: Experience developing AI-enabled workflows or automated routines

< data-path-to-node="13" dir="ltr">Interview Process

  1. First Round: Virtual Interview

  2. Second Round: Onsite Interview

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91138038
  • Position Id: 12470-13875-1793995497
  • Posted 16 minutes ago

Company Info

About Stellar Professionals LLC

Stellar Professionals LLC stands out in the industry, offering a distinctive fusion of over 15 years of seasoned Staffing professionals and a vibrant community of over 150,000 LinkedIn followers. Our AGILE Staffing services are tailored to assist businesses in finding the ideal talent for their projects. In contrast, our Client Acquisition Services are focused on securing more public/private sector projects. Our disruptive approach to staffing and business consulting, encapsulated in our motto 'Agility and Excellence,' truly sets us apart. Contact us today to explore how we can transform your business. Stellar Professionals has a proven track record of success, offering comprehensive capabilities and profound industry knowledge to help you tackle your organization's most intricate issues.

Since our establishment, we have consistently broadened our client base, with a burgeoning roster of returning and new clients each year. This steady expansion is a testament to the value and caliber of our services, instilling unwavering confidence in our potential clients. ​ Many remarkable people want to do something significant but different. With over 15 years of experience in the Talent Acquisition and Staffing industry, we found that Staffing agencies spend a lot of money on Business Development and recruitment activities with low ROI. Therefore, we at Stellar Professionals LLC develop an innovative, cost-effective solution to help you build great Business partnerships and increase revenue.

Stellar Professionals LLC is currently accepting resumes for a variety of positions. Please review the database of positions that we are seeking to fill and contact us for additional information about any specific opportunity.

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