Genesis10 is currently seeking a Production Support Engineer for a 12 month contract position with a Global Financial Institution located in Plano, TX. This role will provide production support for enterprise communication applications within the client's administrative office portfolio. The engineer will be responsible for the day-to-day operations of the systems, including monitoring AutoSys jobs, troubleshooting and resolving production issues, and managing incidents to ensure stability.
Responsibilities: - Monitor and support of production AutoSys jobs / schedules, troubleshooting, and resolution of production issues
- Coordinate the production changes across multiple teams including infrastructure and information security, as well as our development and business partners
- Oversee day-to-day operations keeping the systems stable and healthy
- Perform hands-on triage and troubleshooting of issues, issue reporting, and incident management
- Resolve incidents based on customer defined SLAs
- Support production release activities
- Perform business continuity and disaster recovery activities
- Create and troubleshoot AutoSys scripts/jobs
- Work closely with developers and support various configuration and log management
- Document application support processes and procedures
Requirements: - 5 years of IT experience in production support
- Knowledge of Autosys, Oracle/SQL, Unix/Linux, Scripting, Splunk, Ansible Deployment
- Ability to analyze and identify root cause of issues and manage problem resolution
- Excellent verbal and written communication skills
- Ability to work effectively with various stakeholders and speak up on issues
- Automation skills to reduce manual activities
- Proven team player who can work comfortably in a multicultural environment
- Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
- Strong influencer, facilitator, and collaborator
- Detail oriented and organized
- Pro-active, enthusiastic, flexible, results driven with attention to detail
- Strong problem solving and critical thinking skills
- Motivation to achieve results and the ability to quickly integrate into teams
- Ability to work in an ambiguous environment and draw and defend results and conclusions
- Ability to work in a dynamic and team oriented environment
- Ability to balance a significant workload, prioritize and multitask
Pay range: $33.94 - $43.94 per hour
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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