Description Technical Project Coordinator/AdminOnsite in West Chester, OHContract through 12/31/26 with potential extensionsSupport the coordination and execution of business service installations, upgrades, remediation efforts, and services engagements. This role serves as the central point of communication between field technicians, operations teams, vendors, project stakeholders, and customers to ensure successful day-of-service delivery. The position requires strong organizational skills, real-time issue resolution, and the ability to manage multiple installation activities simultaneously in a fast-paced operational environment. Standard hours are 9:30 AM to 6:00 PM EST.
Responsibilities:
- Coordinate day-of-service activities for installation, upgrade, remediation, and services engagements.
- Conduct pre-dispatch readiness reviews with field technicians to confirm schedules, scope, access requirements, materials, and technical preparedness.
- Provide real-time operational support to field technicians throughout service events.
- Monitor installation progress and track milestone completion against established implementation timelines.
- Maintain accurate project status updates and provide hourly progress reporting within designated project tracking systems.
- Serve as the primary point of contact for communications between field personnel, project teams, management, vendors, and customers.
- Ensure required documentation, test results, photographs, and project records are completed, approved, and uploaded within established timelines.
- Validate completion of deliverables and confirm work orders are properly closed before technician release.
- Escalate risks, delays, and operational issues as needed to support successful project execution.
Requirements - Prior dispatcher experience is a plus
- Experience coordinating field service, installation, project coordination, dispatch, or service delivery activities.
- Strong ability to manage multiple projects, priorities, and stakeholders simultaneously.
- Experience providing real-time support and coordination for field-based operations.
- Ability to track project milestones, monitor progress, and maintain accurate documentation.
- Experience using project tracking and reporting tools such as Smartsheet or similar platforms.
- Strong verbal and written communication skills with the ability to collaborate across technical and business teams.
- Detail-oriented with a focus on documentation accuracy and process compliance.
- Proficiency with Microsoft Office and project coordination tools
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