ServiceNow ITSM Business Process Consultant

Technical Competency Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent Ability to configure ServiceNow ITSM applications in alignment with approved design plans Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing Experience with developing ServiceNow software solutions using Jav

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training material

*We are open to supporting 100% remote work anywhere within the U.S.* As a ServiceNow Developer, you play a pivotal role in successfully developing and deploying ServiceNow solutions for our clients. In this role, you will be responsible for contributing to designing, configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the succ

Hiring: ServiceNow ITSM Change Manager Location: RemoteCandidates must reside in one of these states: AL, AR, FL, GA, IL, LA, MI, NH, NC, OH, PA, SC, TN, TX, VA, WI. We need visa independent candidates, those who don't need sponsorshipt now or in future (Candidates who are authorized to work in the United States for any employer) Our Client is seeking a hands-on ServiceNow ITSM Change Manager to lead enterprise Change Management governance, CAB operations, risk mitigation, reporting, and continu