Salary: $23.92 - $33.49 Hourly
Location : Hudson, FL
Job Type: Full Time
Job Number: 14222-0826
Department: Libraries Services
Division: Libraries Support Services
Opening Date: 08/28/2026
Closing Date: 9/10/2026 11:59 PM Eastern
Salary Range: $23.92 - $33.49
Pay Grade: N37 (Non-exempt position)
Salary Disclosure: Pay rates are based on education, skill, experience level and internal equity.
General DescriptionJOIN OUR TEAM AS A IT TECHNICIAN IIThis position provides technical support for all end user computing and communications equipment and software. Performs second level technical Service Desk support for Pasco County Library Services.
Essential Job Functions Provides hardware and software support for PC's, telephones and network/telecommunications system infrastructure equipment which includes installation, configuration, upgrades, and troubleshooting problems. Provides software support for email systems, library software applications (Hoopla, Overdrive, cloudLibrary, etc., and Integrated Library System. Maintains and reports repairs for communication lines, infrastructure hardware and software. Serves as point-of-contact with vendors to schedule and coordinate preventative maintenance on computer, peripheral equipment, and digital resources. Advises, trains, and assists end users and fellow employees on system operations and usage. Updates documentation manuals with new procedures and modifications to existing procedure.
Knowledge, Skills and Abilities - Ability to support software and productivity applications including MS Office, MS Project, MS Outlook, Internet Explorer and select proprietary applications.
- Ability to support User level OS for Windows Operating Systems , Terminal Services, Cisco AnyConnect and XenDesktop.
- Ability to troubleshoot, repair and perform preventative maintenance for PC's, Thin Clients, laptops and printers.
- Ability to setup, support and troubleshoot remote office VPN's and cable modems.
- Ability to pull and punch down network cable and diagnose/repair cat5/6 network connections.
- Working knowledge of website design using HTML, MODX, or other content management systems.
- Ability to follow established standards and make suggestions for improvement.
- Superior communication and interpersonal skills.
- Exceptional analytical and troubleshooting abilities.
- Android and IOS operating systems, wireless hotspots (Mifi) Microsoft Windows Server Active Directory, Microsoft SCCM, IP and subnets with VPN tunneling, firewalls, and Internet security and TCP/IP troubleshooting.
- Ability to accurately perform detailed tasks and adjust and adapt to changing work processes.
Minimum RequirementsPHYSICAL SKILLS: Ability to communicate effectively using verbal, written and visual communication.
EDUCATION, TRAINING AND EXPERIENCE: Graduation from an accredited college or university with an Associate degree in Computer Science or related field
OR possession of a High School Diploma with two (2) years' experience in the installation, configuring and troubleshooting of personal computers and networks and Comptia A+ certification or equivalent technical certificate. Experience writing user documentation. Experience with as many of the following as possible is preferred: VOIP telephone systems, email and cellular Push to Talk technologies, smartphones and email integration.
For In-house applicants: This position qualifies for DAP.
LICENSES, CERTIFICATIONS OR REGISTRATIONS: Must possess a valid Florida driver's license.
ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.
DRUG-FREE WORKPLACE: Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.
EMERGENCY RESPONSE/RECOVERY ACTIVITIES: All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.
VETERANS' PREFERENCE: Under Section 295.07, F.S., Chapter SSA-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.
PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR 2021Benefits include:
- Florida Retirement System (FRS) retirement plan
- PTO (Paid Time Off)
- Paid holidays
- Group insurance
- Tuition reimbursement
- Deferred compensation
- Medical leave pool
- Annual medical leave buy-back
- Mid-management/Professional grade, and management personnel may receive 40 hours of admin leave per calendar year.
Effective July 1, 2011, FRS members must contribute 3% of their salary as retirement contributions, on a pre-tax basis (the salary is reduced by the amount of the employee contribution before determining the federal income tax deduction). The employer will automatically deduct the employee contributions.
01
I am aware that the following supplemental questions will determine my eligibility for this position.
02
Are you a current Pasco County BOCC employee?
03
Which best describes your highest level of COMPLETED education?
- GED
- High School
- Associate degree
- Bachelor's Degree
- Master's Degree
- Doctorate
- None of the above
04
Are you a current Pasco BOCC employee who has successfully completed or are within 30 days of completing the Degree Alternative Program (DAP)?
05
Which best describes the years of experience you have in the installation, configuring and troubleshooting of personal computers and networks and Comptia A+ certification?
- Ten or more years of experience
- Nine years but less than ten
- Eight years but less than nine
- Seven years but less than eight
- Six years but less than seven
- Five years but less than six
- Four years but less than five
- Three years but less than four
- Two years but less than three
- One year but less than two
- Less than one year of experience
06
If you do not have two (2) years of experience in the installation, configuring and troubleshooting of personal computers and networks and Comptia A+ certification, do you have an equivalent technical certificate?
07
Do you have experience in writing user documentation?
08
Do you possess a valid Florida driver's license or have the ability to obtain the license within 30 days from date of hire?
09
Are you a veteran who served as a member of the armed forces of the United States during a period of war, defined in Title 38, U.S.C., and who was separated from such service under honorable conditions, or the surviving spouse of any such veteran? (SUPPORTING DOCUMENTION IS REQUIRED AT THE TIME OF SUBMISSION OF APPLICATION OR NEXT BUSINESS DAY).
10
I hereby acknowledge that Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law, and consent to pre-employment drug/alcohol testing, and agree to abide by the program and policy if employed by Pasco County BOCC.
11
Have you recently retired from the Florida Retirement System (FRS) Pension Plan or Investment Plan within the last 6 months?
12
Please specifically explain how your prior work experience and education match the qualifications for this position. (1000 characters or less)
13
How did you hear about this position?
- Billboard
- Facebook
- Friend/Family Referral
- Indeed
- Instagram
- Job Fair
- LinkedIn
- Magazine publication
- Nextdoor
- Pasco County employee
- Pasco County Facebook Page
- Pasco County website/Governmentjobs.com
- Pasco County Traffic Sign
- Utility bill insert
- X/Twitter
- YouTube
- Other
14
Are you legally authorized to work in the United States? Note: If hired, a Form I-9, Employment Eligibility Verification, must be completed at the start of employment.
15
If a Pasco County employee referred you, please provide the name of the employee. If none, write N/A.
Required Question
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