Desktop Support IV

IO Datasphere, Inc. has been providing project management, software development and IT staff augmentation services to our clients in the Midwest and throughout the U.S. since 1996. We are an approved vendor on contract to provide software development and IT staff augmentation services for the States of Illinois, Michigan, Minnesota, Iowa, and Wisconsin. We also provide these services to businesses, as well as local and county governments, in the Midwest and nationwide. Our client seeks a Desktop

This position is looking for a person with good desktop trouble shooting skills and great customer service. Any AV integration experience is a plus for candidates. They will be based at the DOC Central Office ( CO ) located at 3099 E. Washington, Madison, WI 53704, however this tech will also be working at the DOC facilities assisting the regular field tech with project and problem tickets once every few weeks. When traveling to DOC facilities the tech will be paid mileage .51 cents per mile and

Project Details: The Department of Corrections (DOC) requires Desktop Support staff to maintain a working knowledge of our internal computer system. The technician will be in charge of repairing and maintaining thousands of desktops, laptops and other PC devices. They will also be installing new PCs and laptops to replace end of life cycle equipment. The technician will be doing those tasks while maintaining inventory and properly disposing of outdated equipment by recycling those items per DOC

The State of Wisconsin is looking for a Desktop Support IV. Top Skills (3) & Years of Experience: 2 years of experience required. - Remote trouble shooting - Customer service/interaction with users during device setup - Imaging DevicesNice to Have: - Any AV integration experience - Must be able to work independently but in a team environment. - Must be able to meet deadlines. - Must be able to multi-task and balance their workday.Interview Process:In-person interview required.On-site or Remote?C