Desktop Support Analyst

Description

We are looking for a Desktop Support Analyst to deliver reliable onsite technical assistance for end users in Moline, Illinois within the Financial Services industry. This Long-term Contract position is ideal for someone who is comfortable working in a Windows-based environment, supporting banking-related hardware, and providing clear, customer-focused communication. The person in this role will help keep end-user technology operational during validation activities, deployment efforts, and launch support while maintaining accurate documentation throughout the support process.

Responsibilities:
Provide onsite desktop support for end users by diagnosing and resolving hardware, software, and access-related issues in a Windows 10 environment.
Prepare, configure, image, and deploy desktops and related devices to support user readiness for scheduled validation sessions and operational events.
Support banking equipment such as receipt printers, check scanners, driver license scanners, and other peripheral devices to ensure proper functionality.
Assist with device setup, testing, and readiness checks before key support events, helping users transition smoothly into production activities.
Respond to service desk tickets and technical requests with a strong focus on timely resolution, clear updates, and minimal disruption to frontline teams.
Participate in cutover and go-live support activities by providing hands-on troubleshooting and immediate end-user assistance as issues arise.
Document incidents, resolutions, device statuses, and recurring problems thoroughly to support tracking, follow-up, and knowledge sharing.
Use tools such as Active Directory and remote support utilities to manage user access and resolve desktop issues efficiently.
Provide post-deployment and post-launch support to stabilize the user environment and address outstanding technical concerns.

Requirements

At least 2 years of desktop support experience in a Microsoft Windows environment.
Hands-on experience supporting Windows 10 systems, desktop hardware, imaging, and device deployment activities.
Working knowledge of Active Directory, service desk ticketing processes, and basic troubleshooting methods.
Familiarity with banking-related hardware, including receipt printers, check scanners, and identification scanning devices.
Ability to deliver strong customer service while communicating technical information clearly to end users.
Experience documenting support activity accurately, including incidents, resolutions, and device-related updates.
Comfortable providing both onsite and remote desktop support in a fast-paced operational setting.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.