IT Systems Administrator

Campagni Auto Group in Carson City, NV is seeking an experienced IT Systems / Network Administrator to support and maintain our IT systems, network infrastructure, and end-user technology environment. This role is responsible for resolving employee technology issues, monitoring and maintaining network and systems performance, and working closely with third-party vendors and service providers.

The ideal candidate is highly organized, personable, self-motivated, and comfortable handling both hands-on technical tasks and employee-facing support in a fast-paced environment.

Key Responsibilities

• Serve as a primary point of contact for Helpdesk Level III support, prioritizing and resolving break-fix issues.
• Monitor and manage ticketing systems and call-in support lines, identifying and responding to critical system issues.
• Provide remote and onsite troubleshooting for employee technology issues, including:
• Domain and application lockouts
• Password resets
• Printer issues and peripheral troubleshooting
• Basic hardware repairs, reboots, and system diagnostics
• Manage employee onboarding and offboarding, including:
• Creating and securing user credentials
• Assigning Office 365 accounts, email addresses, and security groups
• Programming Active Directory user accounts
• Assigning VOIP extensions and phone system configurations
• Assigning and tracking required security training
• Maintain and monitor network traffic, performance, and system availability.
• Utilize scripting, automation tools, AI solutions, and modern technologies to improve system performance and proactively prevent issues.
• Maintain and support:
• Network infrastructure
• Cloud systems
• Backup and disaster recovery solutions
• Endpoint protection platforms
• Track and maintain accurate hardware and equipment inventories.
• Work closely with third-party vendors and service providers for implementation, escalation, and ongoing support.
• Participate in continuing education, industry training, and internal development programs to remain current with evolving technologies.

Required Qualifications

• Minimum 3 years of recent IT systems and/or network administration experience, with an emphasis on Helpdesk Level III support
  OR
• Equivalent recent education combined with hands-on experience in a similar role
• Certifications or a degree in a related IT field are a plus and must be current within the last 48 months, or an equivalent combination of certifications and recent experience

Required Technical Proficiency

Proficient (Required):

• Windows Server
• DHCP
• DNS
• AzureAD / Active Directory
• Microsoft Office 365
• Windows Operating Systems
• Powershell scripting
• Endpoint protection platforms (Huntress or similar)
• Ubiquiti wireless infrastructure
• FortiGate UTM devices
• Cisco switching
• Syncro and/or similar remote monitoring, management, and ticketing systems

Basic Knowledge (Preferred):

• macOS
• IP camera and surveillance systems
• Low-voltage systems
• Alarm systems
• VOIP telephone systems
• Smart Phone OS

Preferred Candidate Profile

The ideal candidate will:

• Have experience across most or all of the technical areas listed above
• Demonstrate strong verbal and written communication skills
• Be personable and professional when working with employees and vendors
• Be self-directed, motivated, and dependable
• Exhibit excellent organizational and time-management skills

Working Conditions

• Office-based position with prolonged periods of sitting
• Continuous use of computer keyboard, monitors, and other standard office equipment
• Frequent verbal and written communication required