Description Overview
We are seeking a Release Operations professional to support a fast-paced syndication organization responsible for coordinating platform, device, and firmware releases to external partners. This is
not a Program Manager role, but requires strong multitasking, organization, and release coordination skills. The role involves close collaboration with internal release management teams and external partner teams to ensure accurate, timely, and well-communicated releases.
This is a
long-term opportunity requiring someone who can quickly ramp up, manage daily deliverables, and adapt to changing priorities.
WWork Environment
- Onsite 4 days per week
- Highly collaborative, deadline-driven environment
- Frequent interaction with internal technical teams and external partners
Key Responsibilities
- Coordinate and monitor release schedules and technical activities across multiple teams
- Create and maintain a daily release calendar covering activities from yesterday, today, and tomorrow
- Review, open, and manage change tickets, ensuring accurate tracking through completion
- Coordinate and edit release notes, including rewriting content to be partner-facing and validating detailed technical information
- Act as a liaison between internal development teams, release management teams, and external syndication partners
- Host and participate in business-to-business partner calls to review releases, timelines, and impacts
- Support proposal and contract coordination by assisting with plans, specifications, schedules, and financial conditions
- Ensure adherence to master plans, schedules, and established release processes
- Identify release issues and develop solutions to keep work on track
- Provide operational guidance and advisory support to cross-functional teams
- Ensure deliverables are completed on time and within scope
Requirements Required Skills & Experience
- Minimum 5 years of experience in release operations, release management, or a related coordination role
- Experience working in complex, multi-team technical environments
- Strong understanding of how releases roll out across platforms, devices, and firmware
- Hands-on experience with:
- ServiceNow
- Jira
- Confluence
- Proven ability to manage daily, time-sensitive deliverables from start to finish
- Strong written and verbal communication skills, including partner-facing communications
- Experience supporting business-to-business interactions
- Ability to manage multiple workstreams and pivot quickly as priorities change
- Proficiency with Microsoft Office
- Smartsheet experience is a plus
Education
- Bachelor's degree preferred
- Equivalent experience considered
Additional Qualifications
- High attention to detail and strong follow-through
- Ability to work independently while collaborating across teams
- Relies on experience and judgment to plan and execute complex tasks
- Comfortable working in a fast-changing environment with minimal supervision
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