Operations Specialist (Level III)

This role is a potential contract to hire and will require resources that do not require sponsorship now or in the future.

• ASAP start, required to be onsite all 5 days/week -- no exceptions
• Location: Pennington, NJ
• Duration: 8-month contract

Responsibilities

• Performs standard transaction processing and reconciliation according to the established written guidelines and procedures
• Responds to client inquiries via numerous channels to support operational efficiency and quality client service
• Performs basic research, follow-up and resolution of routine research requests
• Identifies potential issues in daily operational tasks and escalates risk concerns, as needed
• Provides general operational support including mail sorting, and mail distribution
• Needs to have professional presence, respond to emails in a professional manner

Required Skills

• Attention to Detail to ensure accuracy
• Effective Written Communications
• Accountability – ensuring all requests are completed in its entirety
• Analytical Thinking – self-reliant to analyze situations and make quick decisions
• Independence – ability to work independently with minimal supervision and guidance
• Research – ability to understand systems to perform effective research
• Risk Management – ability to detect potential risk(s)
• MS Suite
• Outlook
• Word