Company Description
Our client is a well-established technology integration and managed services organization specializing in enterprise security and connected infrastructure solutions. Their team is focused on delivering reliable service, technical excellence, and long-term client partnerships.
As a Field Services Technician, you'll play a key role in supporting customers through a blend of hands-on technical work and client interaction. This position combines field service, troubleshooting, project support, and ongoing maintenance responsibilities.
Location
Greater Los Angeles area (or surrounding)
Hybrid field/office role
Approximately 3 days in the field and 2 days in office
Job Description
Responsibilities
Customer Support
Deliver timely and professional support through service requests and ticket management.
Troubleshoot and resolve technical issues remotely and onsite, including hardware-related concerns.
Technical Services
Provide onsite support for customer environments including servers, workstations, networking equipment, and integrated systems.
Utilize ticketing platforms to document, track, and close service requests.
Maintain accurate documentation and ensure service expectations are met.
Service & Maintenance
Perform preventative maintenance and recurring service activities.
Routine system checks and equipment maintenance
Execute break-fix support including:
Camera replacements
Access control components (readers, locks, intercoms, gates)
Low-voltage and structured cabling troubleshooting
Follow established operational procedures and service workflows.
Project Support
Assist with project execution onsite and remotely.
Equipment staging and preparation
Basic system setup, labeling, and organization
Review project documentation and scope requirements.
Interpret construction drawings and installation plans.
Coordinate with subcontractors, contractors, and vendors to support successful delivery.
Serve as a point of contact for installation coordination and field communication.
Conduct routine site visits and identify scope changes as needed.
Support projects across commercial and premium residential environments.
Communication & Operations
Provide consistent communication and updates to customers.
Escalate and resolve complex issues while minimizing operational risk.
Contribute to root cause analysis and process improvements.
Submit required reporting and administrative documentation.
Team Collaboration
Participate in on-call rotation as required.
Collaborate across technical and operational teams.
Identify opportunities for process improvement and operational efficiency.
Support additional initiatives as business needs evolve.
Professional Development
Stay current with emerging technologies, certifications, and industry best practices.
Qualifications
5+ years of experience in security systems, low voltage, field service, or related environments.
2+ years of client-facing experience supporting technical projects or managed services.
Strong ability to adapt to evolving technologies.
Flexibility for occasional after-hours or weekend support.
Valid driver's license and reliable transportation.
Core Competencies
Strong communication and interpersonal skills.
Customer-first mindset.
Analytical problem-solving ability.
Attention to detail and follow-through.
Professionalism and discretion with customer information.
Ownership mentality and collaborative approach.
Preferred Technical Exposure
IP video surveillance and video management platforms.
Access control systems implementation and support.
Experience with ticketing, monitoring, or service management tools.
Preferred Background
Experience with security integration, low voltage, AV, managed services, or related technical service industries.
Preferred Certifications
Relevant industry certifications in video, access control, networking, or related technologies.
PHYSICAL REQUIREMENTS
Ability to lift up to 50 lbs occasionally.
Comfortable working onsite, driving between locations, and using computers for extended periods.
Ability to work on ladders and active construction environments.
Manual dexterity and visual ability to install and troubleshoot technical systems.
Additional Information
COMPENSATION & BENEFITS
Competitive compensation package
Performance-based incentives
Medical, dental, and vision offerings
Retirement program
Vehicle or mileage reimbursement options
Ongoing training and growth opportunities
Collaborative team environment
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 90922487
- Position Id: 24449348
- Posted 2 days ago
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