Cloud Engineer I

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Wireless Technology team is pioneering the future of connectivity. We're developing and enhancing a unique hybrid network model-combining our advanced, cloud-native 5G core with the nationwide reach of our partners. This approach ensures our network is flexible and powerful, designed to satisfy the social, economic, and transformative needs of the changing world.

Job Duties and Responsibilities

Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.

As a Public Cloud Support Engineer, you will play a key role in supporting, operating, and optimizing AWS-based cloud infrastructure that underpins DISH's cloud-native 5G network. This role blends hands-on technical troubleshooting with operational excellence, ensuring high availability, performance, and security across AWS environments. As a Cloud Operations Engineer I, you will focus on the day-to-day health of our AWS environment. You will learn to monitor complex systems, resolve initial-tier technical issues, and support the senior engineers in maintaining a high-performance 5G ecosystem.

Key Responsibilities:

• Provide L1/L2 support for AWS public cloud environments, assisting in the availability and reliability of production systems
• Monitor cloud infrastructure using CloudWatch, Prometheus, and Grafana, acknowledging alerts and escalating issues according to established runbooks
• Assist in troubleshooting core AWS services including EC2, VPC, S3, and IAM to resolve connectivity or performance bottlenecks
• Support Linux-based workloads by performing basic OS-level troubleshooting, log analysis, and system health checks
• Gain hands-on experience with Kubernetes/EKS by assisting with pod monitoring, container log retrieval, and basic service health assessments
• Participate in incident management by documenting technical symptoms and assisting senior engineers with Root Cause Analysis (RCA)
• Develop simple automation scripts using Bash or Python to streamline repetitive operational tasks and manual data collection
• Help maintain security hygiene by assisting with OS patching, vulnerability remediation tasks, and IAM policy reviews
• Document technical procedures, update internal runbooks, and create clear troubleshooting guides for the team
• Collaborate with DevOps teams to support GitLab pipelines and participate in Agile/Scrum ceremonies

Skills, Experience and Requirements

Education and Experience:

• Bachelor's or Associate's degree in Computer Science, Information Technology, Engineering, or a related field (entry level candidates are welcome)
• 0-2 years of experience in a technical support role, internship, or junior administration environment

Skills and Qualifications:

• Foundational understanding of AWS core services such as EC2, S3, and VPC networking
• Basic proficiency with Linux systems and the ability to navigate the command line (CLI)
• General understanding of networking concepts, including IP addressing, DNS, and Security Groups
• Strong problem-solving skills and the ability to communicate technical information clearly
• High motivation to learn cloud-native technologies and automated operations in a fast-paced environment
• AWS Certified Cloud Practitioner or AWS Certified SysOps Administrator - Associate
• Basic scripting experience with Python or Bash for automating simple tasks
• Familiarity with version control tools such as GitLab or GitHub
• Exposure to Docker, Kubernetes, or microservices architecture through academic projects or personal labs
• Understanding of Infrastructure as Code (IaC) concepts like Terraform or CloudFormation
• Previous experience in an on-call or shift-based support environment

Salary Ranges

Compensation: $72,400.00/Year - $118,900.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)