Solution Architect – Energy or Utilities

Title :: Solution Architect – Energy or Utilities

Location :: Hybrid, San Ramon, CA

Job Summary

We are seeking an experienced Solution Architect with Energy & Utilities (E&U) domain expertise to support digital transformation initiatives across customer engagement platforms and grid-integrated systems. The role will focus on enabling 360° customer experience, customer data platforms, smart grid integrations, and advanced analytics.

The candidate will work closely with business and technology teams to support customer-facing platforms, demand management systems, DERMS, AMI analytics, and omni-channel digital experiences.

Key Responsibilities

Customer Platforms & Digital Experience

·        Work on customer-facing applications and platforms that enable a 360° customer experience.

·        Support and enhance Customer Data Platforms (CDP) and grid-integrated customer systems.

·        Develop and maintain Self-Service Portals (SSP) and mobile applications for utility customers.

Grid & Energy Systems Integration

·        Integrate customer platforms with grid systems and demand-side management platforms.

·        Support systems related to:

·        Demand Management

·        Distributed Energy Resource Management Systems (DERMS)

·        Smart grid infrastructure

Data & Analytics

·        Work with AMI (Advanced Metering Infrastructure) data analytics to enable data-driven insights.

·        Support analytics solutions for energy consumption, demand response, and customer usage patterns.

Omni-Channel Customer Experience

·        Design and implement omni-channel customer engagement solutions across:

·        Web portals

·        Mobile applications

·        Customer service platforms

·        Notifications and messaging systems

Digital Transformation

·        Support modernization initiatives for utility customer engagement platforms.

·        Collaborate with cross-functional teams including engineering, operations, analytics, and customer service teams.

Required Skills

·        Experience in Energy / Utilities domain

·        Strong knowledge of customer engagement platforms

·        Experience with AMI data analytics

·        Knowledge of DERMS or demand response systems

·        Experience with customer data platforms or CRM systems

·        Experience building mobile apps and customer self-service portals

·        Understanding of smart grid technologies