Production Support Analyst

Job#: 3023622

Job Description:

Job title: Production Support Analyst

Duration: 12 Months

Location: Charlotte NC/ Pennington NJ

Payrate: $60.00 - 65.06/hr

Module: 3 days Onsite Required

Description

The role is for a Production Support Analyst supporting the Global Risk Analytics Suite Applications. Candidate will work closely with the line of business risk managers, application development team and other technology partners (DBAs, SAs, etc.) to provide support for lower lane (Sandbox / MDE) environments. Activities of the production support and management include but are not limited to: application monitoring and health check to assure system availability and stable performance, user query and trouble-shooting application performance issues. In carrying out these duties, associates needs to follow the bank's production processes and guidelines, document technical details both for the benefit of team knowledge sharing and for production audit requirements

5-7 years in an application support position within a similar environment. Hands-on experience in supporting client applications and close interaction with the business users and application teams within financial industry, and preferably in the risk space.

Good Knowledge of supporting a heterogeneous environment with in-house solutions based in Java, UNIX Shell scripts, Python, and JSS.

Good knowledge of UNIX and Windows operating systems is a must.

Good knowledge of Oracle, Hadoop, or similar DBMS is a must, and good experience in articulating and handling performance issues typically seen in very large databases.

Good knowledge of Autosys to automate the batch

Understanding of the Service Support and Delivery disciplines. Aware of the importance for incidents, problem and change management procedures for day to day support activities.

Proven knowledge of "Best Practices" in production support

Previous client facing experience.

Hadoop knowledge.

Spectrum Grid knowledge

Trino SQL Query Engine knowledge

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.