IT Desktop/Deskside Support (L1) Technician

Fremont, MI, US • Posted 2 hours ago • Updated 2 hours ago

Contract Independent

Contract W2

On-site

$18 - $21/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

Computer Hardware
Help Desk
Laptop
Microsoft Windows
Operating Systems
Microsoft Office
Customer Service
Active Directory
Conflict Resolution

Summary

Desktop/Deskside Support Level 1 (L1) acts as the initial, front-line contact for end-users, providing basic technical troubleshooting for hardware, software, and peripheral issues. They handle routine tasks like password resets, software installations, and peripheral setups, typically following established procedures (SOPs) or scripts to resolve common problems.

5 Days Onsite Role

Address: 445, State St, Fremont, MI 49413

Key Responsibilities & Tasks

Initial Troubleshooting: Diagnosing basic hardware (PC/laptop) and software issues, often remotely or at the user's desk.
Support Channels: Managing tickets, phone calls, emails, and chat requests from users.
Hardware/Software Setup: Installing, configuring, and updating operating systems, applications, and hardware peripherals.
Account Management: Performing password resets, unlocking accounts, and basic Active Directory tasks.
Documentation: Creating and updating tickets in helpdesk software and updating knowledge base articles.

Qualifications and Skills

Experience: 0 3 years of experience in IT, often considered an entry-level position.
Technical Skills: Basic knowledge of Windows 10/11, Microsoft Office 365, Active Directory, and PC hardware components.
Soft Skills: Strong communication, customer service, and problem-solving skills under pressure.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10442861
Position Id: n2
Posted 2 hours ago

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