IT Manager/Director

Description

We are looking for an experienced IT leader to guide and support the organization's technology operations in Brunswick, Maine. This Long-term Contract position is suited for a hands-on, detail-oriented individual who can balance strategic direction with direct involvement in systems administration, user support, infrastructure oversight, and security. The role will partner closely with organizational leadership to strengthen day-to-day technology performance while planning for future needs across a Microsoft-centered environment.

Responsibilities:
Direct the administration and ongoing support of Microsoft 365 services, including collaboration, messaging, file sharing, and productivity platforms.
Oversee identity and access management by maintaining user accounts, permissions, directory services, and secure authentication controls.
Manage Windows endpoints and device policies through modern management tools, ensuring consistent configuration, compliance, and reliability.
Provide advanced technical support for workstations, servers, mobile hardware, network connectivity, and business-critical applications.
Maintain core infrastructure such as wireless networks, firewalls, switching equipment, remote access tools, and other connected systems.
Establish and monitor backup, recovery, and continuity practices to protect data availability and reduce operational risk.
Coordinate employee technology lifecycle activities, including provisioning, access setup, software licensing, and offboarding processes.
Work with external vendors on purchasing, support agreements, asset planning, and service performance while helping lead upgrades and implementation efforts.
Develop and maintain IT standards, system documentation, security procedures, and recommendations that improve performance and operational efficiency.
Collaborate with leadership on technology priorities, budgeting considerations, and longer-term planning while offering guidance to staff and end users.

Requirements

At least 5 years of progressively responsible experience in IT operations, infrastructure administration, or systems support.
Prior success in a hands-on technology leadership role such as IT Manager, Systems Administrator, Infrastructure Engineer, or a comparable position.
Strong working knowledge of Microsoft 365 Enterprise, including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, and Active Directory.
Experience managing Windows environments, endpoint administration, and device controls using tools such as Intune and related technologies.
Solid understanding of networking fundamentals, including firewalls, wireless connectivity, switching, VPN access, and general TCP/IP concepts.
Background in cybersecurity practices, including endpoint protection, access control, patch management, backup operations, and disaster recovery planning.
Ability to troubleshoot a wide range of hardware, software, infrastructure, and connectivity issues while communicating effectively with both technical and non-technical stakeholders.
PowerShell scripting experience and familiarity with Microsoft Defender or similar security tools are preferred.

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