At Radiant Digital, we provide IT solutions and consulting services to help government agencies and businesses in the USA, Canada, the Middle East, and Southeast Asia. On the federal side, we support agencies like NASA, the Department of State (DOS), the IRS, ACL, ACF,USDA and many others, along with numerous state and local government agencies.We work with industries like telecom, healthcare, entertainment, oil and gas offering solutions designed to meet their specific needs. We focus on improving systems, making better use of data, and updating applications to keep up with changing markets.
Job Title: Systems Engineer V
Location: Irving, TX (Hybrid: Tue–Thu onsite)
Duration: 12 months
Role Overview
Seeking a senior Systems Engineer with 10+ years of experience to support customer-facing order management and monitoring systems. This role focuses on ensuring end-to-end order flow integrity, proactive monitoring, automation, and performance optimization across CXP-based systems in a B2B customer delivery environment.
Key Responsibilities
- Manage and monitor all installed CXP systems supporting order workflows
- Ensure order journey continuity within SLAs; proactively detect failures and raise alerts
- Build automated processes and reports for critical order lifecycle milestones
- Monitor application performance, identify bottlenecks, and work with development teams to implement fixes
- Perform triaging of system and workflow issues to ensure minimal disruption
- Maintain system security, backup, and redundancy strategies
- Develop and maintain scripts to improve system efficiency and reduce manual effort
- Contribute to the design and enhancement of operational support systems
Required Skills & Experience
- 10+ years of experience in systems engineering, monitoring, or production support roles
- Strong experience in customer-facing environments, preferably B2B customer delivery
- Deep expertise in order management and order workflow systems (digital or local order flows)
- Hands-on experience with CXP systems (CJCM, DBS, DMD or similar)
- Proficiency in monitoring and reporting tools such as Tableau, Looker, or Pega
- Experience building automated reports and monitoring dashboards
- Solid understanding of Oracle backend systems
- Strong data analytics skills for performance tracking and issue identification
- Experience in scripting and automation to reduce manual intervention
Tools & Technologies
- Monitoring & Reporting: Tableau, Looker, Pega
- Order Workflow Systems: CXP (CJCM, DBS, DMD)
- Backend: Oracle
- Automation/Scripting: Custom scripting for process optimization
Work Allocation
- 60% Monitoring and automation of systems and tools
- 25% Issue triaging and support
- 15% Automation and efficiency improvements
Interview Process
- Multiple rounds
- Local candidates: In-person interview
- Non-local candidates: Virtual interview (Google Meet)
Additional Notes
- Strong preference for candidates with hands-on monitoring and automation experience in order management environments
- Must be comfortable working in a hybrid model in Irving, TX.
Thanks & regards,
Sandeep Mallampalli
Sr. US IT Recruiter
Radiant Digital
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