Service Cloud Product Owner (PO)

Remote • Posted 6 hours ago • Updated 6 hours ago
Full Time
No Travel Required
Remote
Depends on Experience
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Job Details

Skills

  • Service Cloud

Summary

Hello All,

Greetings from Rootshell Inc.

Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking Service Cloud Product Owner (PO) for one of our client, Please share your resume with current location & full contact info

Role:Service Cloud Product Owner (PO) 

Location:Remote

Job description

Role Summary

We are seeking an experienced Salesforce Service Cloud Product Owner to lead a Scrum team responsible for enhancing and supporting enterprise customer service capabilities. This role will own the product roadmap, backlog prioritization, and delivery execution for Service Cloud initiatives, ensuring scalable, user-centric solutions that improve customer support operations and agent productivity.

The ideal candidate combines strong Product Owner expertise with deep knowledge of Salesforce Service Cloud, customer support processes, and portal management.


Key Responsibilities

Product Ownership & Agile Leadership

  • Act as the Product Owner for Salesforce Service Cloud initiatives.
  • Own and manage the product backlog, ensuring clear prioritization aligned with business objectives.
  • Lead Agile ceremonies including:
    • Sprint planning
    • Backlog grooming
    • Daily stand-ups
    • Sprint reviews
    • Retrospectives
  • Collaborate with Scrum Masters and development teams to deliver high-quality releases on schedule.
  • Define product vision, roadmap, and release planning for Service Cloud enhancements.

Salesforce Service Cloud Management

  • Drive configuration and optimization of:
    • Case Management
    • Omni-Channel Routing
    • Knowledge Base
    • Service Console
    • Email-to-Case
    • Escalation workflows
    • SLAs and Entitlements
  • Partner with technical teams on integrations between Salesforce and external support systems.
  • Ensure platform scalability, usability, and operational efficiency.

Portal & Customer Experience Support

  • Manage customer and partner portal requirements and enhancements.
  • Improve self-service capabilities through:
    • Knowledge articles
    • FAQs
    • Community portals
    • Automated workflows
  • Work with UX and support teams to enhance digital customer experiences.
  • Analyze customer support pain points and recommend process improvements.


 

With regards

Naveen | Talent Acquisition

Rootshell Enterprise Technologies Inc.

|

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10448483
  • Position Id: 1208-8272-
  • Posted 6 hours ago

Company Info

About Rootshell Enterprise Technologies Inc.

Founded in 2011, we are an IT consulting and solutions company Headquartered in Santa Clara, California with branch offices in Pennsylvania. We have been serving clients across US, India, Singapore, and Middle East.

Rootshell is highly focused, dedicated and specialized as a consulting company for proving the most incredible experience in Information Technology, Product development and Niche IT skills.

We are headquartered in Silicon Valley and maintain our offshore centre in Hyderabad, India. We understand that technology is not an end in itself for most organizations, and therefore, we endeavour to design solutions that incorporate an organization’s strategic and business objectives. Our client-centric approach helps us in providing outstanding customer service and support.

We specialize in IT Consulting Services and provide end to end staffing of Niche technology skills, and tailor the skill spectrum as per the need of our customers. We enable our customers to transform their business using the power of cloud, analytics, managed services, and digital solutions. Also, we streamline the key business processes by deploying enterprise applications, integrating applications with IT infrastructure, and maintaining them, so that our customers can focus on organizational priorities.

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