tax.com
tax.com

Senior Technician, IT Infrastructure

Hybrid • Posted 4 hours ago • Updated 4 hours ago
Full Time
Remote
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Job Details

Skills

  • Internet
  • LinkedIn
  • Community Development
  • Information Technology
  • IT Operations
  • Continuous Improvement
  • Project Coordination
  • Vendor Relationships
  • Leadership
  • IT Management
  • Service Delivery
  • Training
  • Desktop Administration
  • Tier 3
  • Spectrum
  • Service Desk
  • Exceed
  • FOCUS
  • Productivity
  • Policies and Procedures
  • Vendor Management
  • Emerging Technologies
  • Operational Excellence
  • ITIL
  • Auditing
  • Performance Analysis
  • Resource Allocation
  • Capacity Management
  • IT Infrastructure
  • Servers
  • Telephony
  • Tier 1
  • Remote Support
  • Network
  • Telecommunications
  • Management
  • Project Management
  • Change Management
  • Conflict Resolution
  • Problem Solving
  • Communication
  • Collaboration
  • Microsoft Windows
  • Microsoft SCCM
  • VMware vSphere
  • Computer Networking
  • Windows PowerShell
  • Scripting
  • Mobile Device Management
  • Master Data Management
  • Microsoft Servers
  • Operating Systems
  • DNS
  • Dragon NaturallySpeaking
  • DHCP
  • ADFS
  • VoIP
  • VLAN
  • LAN
  • WAN
  • Wireless Communication
  • Microsoft
  • Microsoft Certified Professional
  • Active Directory
  • Microsoft Operating Systems
  • Microsoft Windows Server
  • VMware
  • Cisco Certifications
  • Network+
  • Security+

Summary

Why Ryan?
  • Competitive Compensation and Benefits
  • Home Office Stipend
  • Business Connectivity Reimbursement (Phone/Internet)
  • Gym Membership or Equipment Reimbursement
  • LinkedIn Learning Subscription
  • Flexible Work Environment
  • Tuition Reimbursement After One Year of Service
  • Accelerated Career Path
  • Award-Winning Culture & Community Outreach


The Senior Technician is a cornerstone within Ryan's Information Technology (IT) team, adept in Desktop Administration with a broad skill set in IT infrastructure, including Networks, Servers, and Telecommunications. Tasked with maintaining optimal systems and site performance and security, this role blends hands-on technical work with strategic project management and vendor collaboration. Emphasizing a proactive approach, the Senior Technician ensures robust, secure IT operations, supporting both daily needs and long-term initiatives.

Duties and responsibilities, as they align to Ryan's Key Results

People:
  • Foster a culture of collaboration and continuous improvement within the IT team.
  • Act as a senior escalation point for complex technical issues and provide guidance to the Service Desk team.
  • Lead communication and project coordination with business units, representing IT infrastructure services across the organization.
  • Manage vendor relationships to enhance service delivery and optimize performance.
  • Oversee multiple projects, demonstrating strong time management and leadership skills.
  • Partner with IT management to improve service delivery methods and procedures.
  • Support continuous cross-training within the Desktop Administration Team.
  • Participate in on-call rotations for critical support outside normal business hours.


Client:
  • Act as the primary point of contact for IT infrastructure support at designated locations, ensuring the reliability and performance of desktop and broader IT systems through strategic and hands-on support.
  • Deliver tier 3 support for the Service Desk on desktop issues and provide tier 1-2 support for network, server, and telecommunications queries, showcasing a deep understanding of the IT infrastructure spectrum.
  • Responsively address service desk requests via various channels, ensuring all tickets are resolved efficiently and in alignment with firm SLAs and "Best Practice" guidelines, to exceed client expectations.
  • Forge strong, collaborative relationships with business units and vendors, serving as a critical liaison to translate requirements into IT solutions, address challenges, and align infrastructure developments with business goals.
  • Manage the coordination, movement, and reconnection of IT infrastructure equipment, ensuring smooth transitions and minimal disruption to operations.
  • Offer direct assistance to users, addressing queries and problems with a focus on service excellence and user satisfaction, ensuring that IT supports business productivity and growth.


Value:
  • Lead strategic IT infrastructure projects beyond desktop technology, contributing to the design and deployment of scalable, secure solutions.
  • Develop and uphold IT standards, policies, and procedures.
  • Optimize vendor management for value and performance.
  • Stay current with emerging technologies and recommend relevant innovations.
  • Provide advanced troubleshooting and maintenance across IT infrastructure components.
  • Promote operational excellence through ITIL frameworks and best practices.
  • Conduct audits and performance analyses to optimize systems.
  • Manage resource allocation and capacity planning to support future business needs.


Education and Experience:
  • Bachelor's degree in a relevant technology field, or equivalent experience and knowledge of computer/network principles, is required.
  • More than 7 years of IT Infrastructure Support experience in medium to large multi-location companies managing Desktops, servers, networks, and telephony.
  • Proven ability to provide tier 1-3 Desktop support in a 5,000+ user corporate computing environment that consists of Windows 10/11 and Mac clients.
  • Proficiency in using industry-standard Mobile Device Management (MDM) solutions, such as JAMF Pro and Intune, to manage a variety of devices, ensuring secure and efficient operations across the organization.
  • Must have a solid foundation in network, server, and telecommunication systems, with the ability to manage and troubleshoot complex infrastructure issues.
  • Strong project management skills and experience with Incident and Change management processes.
  • Exceptional problem-solving abilities and communication skills.
  • Ability to collaborate to determine the most appropriate technical strategies and designs to meet business needs.


Computer Skills:
  • Proficient in Microsoft O365 and Windows 10/11.
  • Familiar with SCCM, VMware vSphere, and networking technologies.
  • Experience with PowerShell scripting and MDM tools like JAMF Pro and Intune is preferred.
  • Additional knowledge in Microsoft Server Operating Systems and components (Active Directory, DNS, DHCP, ADFS), VoIP, VLANs, LAN/WAN technologies, load balancers, and wireless technologies is a plus.


Certificates and Licenses:
  • Valid driver's license required.
  • Microsoft O365, MCP, and Active Directory certifications preferred.
  • Additional certifications in Windows Server, VMware, CCNA, Network+, or Security+ are advantageous.


Work Environment:
  • Standard indoor working environment.
  • Occasional long periods of sitting while working at a computer.
  • The position requires regular interaction with employees at all levels of the Firm and external vendors.
  • Able to travel internationally, travel requirement: up to 25%.


#Li-Hybrid
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 80177595A
  • Position Id: R0017658
  • Posted 4 hours ago

Company Info

About tax.com

At Ryan’s tax.com™ division, we fuse industry-leading tax expertise with cutting-edge technology development expertise and service delivery excellence. With a focus on innovation and collaboration, our team specializes in the development and deployment of business software designed to streamline and optimize management, compliance and operational tasks related to property tax, unclaimed property, transfer pricing, and indirect taxes as well as grants, credits, and incentives.


Ryan’s tax.com™ division is a growing team of more than 400 dedicated members who specialize in software design, development, user experience, customer support, training, and more and work in conjunction with Ryan’s global team of more than 5,000 professionals. Your skills and expertise, coupled with Ryan’s award-winning workplace culture, will help lead us in the next era of excellence.

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