Job Title: Program Manager QA Automation (Duck Creek Commercial Insurance)
Location: Cleveland, OH(Hybrid-3days)
Duration: Long Term
Job Summary
We are seeking an experienced Program Manager QA Automation with strong expertise in Duck Creek Policy & Billing and the commercial property & casualty insurance domain.
The ideal candidate will lead end-to-end QA strategy and execution, with a strong focus on API automation, quality engineering, and program governance for large-scale insurance implementations.
Key Responsibilities
Program Management & Delivery
Lead end-to-end QA program delivery for Duck Creek Policy and Billing implementations
Manage multiple workstreams across Policy, Billing, and integrations
Define and track program milestones, risks, dependencies, and deliverables
Drive stakeholder communication across business, IT, and vendor teams
Ensure alignment with release timelines and production readiness
QA Strategy & Automation Leadership
Define and implement API-first automation strategy for Duck Creek applications
Establish scalable automation frameworks for Policy and Billing APIs
Drive adoption of BDD/TDD approaches for test automation
Oversee automation coverage across:
o Policy lifecycle (Submission Quote Bind Issue)
o Billing lifecycle (Account Invoice Payment Reconciliation)
Ensure integration testing across external systems and third-party APIs
Duck Creek & Insurance Domain Expertise
Provide domain leadership across commercial lines:
o General Liability
o Commercial Property
o Business Owners Policy (BOP)
o Workers Compensation
o Commercial Auto, etc.
Understand and validate:
o Underwriting rules
o Rating logic
o Policy transactions (endorsements, renewals, cancellations)
Leverage Duck Creek APIs (Policy, Billing, rating, and Underwriting) for testing strategy
Quality Governance & Continuous Improvement
Establish quality metrics, dashboards, and KPIs
Analyze defects, production issues, and release slippages
Drive root cause analysis (RCA) and continuous improvement initiatives
Ensure compliance with regulatory and business requirements
Stakeholder & Team Management
Lead and mentor QA, automation, and offshore teams
Collaborate with product owners, developers, and business SMEs
Coordinate with onshore/offshore teams for seamless delivery
Support client interactions, including status reporting and governance calls
Required Skills & Qualifications
Must-Have
Strong Program Management experience in large-scale IT programs
Deep expertise in the insurance domain (P&C)
Hands-on experience with Duck Creek Policy & Billing
Strong exposure to test automation (API + UI)
Experience with tools such as:
o REST API testing tools (Postman, REST Assured, Karate, etc.)
o Playwright frameworks
Strong understanding of:
o Policy lifecycle
o Billing lifecycle
o Integration testing
Good-to-Have
Experience in commercial insurance products for small businesses
Experience in DevOps/CI-CD pipelines
Exposure to performance and security testing
Key Competencies
Strong leadership and stakeholder management
Excellent communication and presentation skills
Analytical thinking and problem-solving
Ability to drive automation-led transformation
Experience managing distributed/global teams
Education
Bachelor s degree in Engineering / Technology / Computer Science
Experience
12+ years in QA / Testing / Program Management
5+ years in insurance domain (preferably Duck Creek)
Proven experience managing large QA transformation programs
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