Sr. Partner Success Manager

Position: Sr. Partner Success Manager

Location: Remote

Duration: 6+ Months

This role focuses on partner onboarding.

Job Description:

We are seeking a detailoriented, processdriven Sr. Partner Success Manager (PSM) to support operational excellence across the partner ecosystem. This role focuses on partner onboarding, data accuracy, lifecycle management, and delivering highquality service to ensure partners have a seamless and efficient experience. The ideal candidate has a strong customerservice mindset, thrives in structured workflows, and enjoys managing the operational backbone of partner programs.

You will be part of a Global Channel Marketing team, working for the Global Director of Partner Success for the SMB Cybersecurity division. You will work closely with the sales team, revenue operations, and your fellow partner success managers. You will be results-driven, focused on process improvement, and

Primary Responsibilities

• Oversee the full partner onboarding workflow, ensuring timely completion of agreements, documentation, system set up, and internal approvals.
• Maintain partner account accuracy within Salesforce, including address updates, name changes, mergers/acquisitions, entity restructuring, tax/ID updates, and contact management.
• Track partner program requirements (e.g., certifications, revenue thresholds) and update partner tier/status in systems as criteria are met.
• Troubleshoot partner challenges related to account access, profile setup, deal registration submissions, and general program navigation.
• Coordinate with internal teams (Sales Ops, Legal, Financial, Support) to resolve partner escalations
• Create and maintain standard operation procedures (SOPs) for partner onboarding, data updates, and lifecycle processes.

What It Takes

• Bachelor s degree in a business or technical discipline.
• 8 + years in partner operations, partner success, customer service, sales operations, or a similar operational role.
• Clear communicator with a partner centric mindset and the ability to explain processes in simple, friendly language.
• Background in data quality, process documentation, or operational project management.
• Excellent presentation and communication skills: able to present ideas/strategies/products in a clear, concise, and convincing manner.
• Must be extremely well organized but needs to be flexible to handle changes in priorities.
• Able to work independently and set own priorities.
• Experience of working with a CRM, preferably Salesforce.